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Introduction to Emotional Intelligence
Emotional intelligence helps you understand yourself and others so you can communicate, collaborate and lead more effectively.
In this course, you’ll explore how emotions influence behaviour, decision making and relationships at work. You’ll learn practical ways to manage your own responses, read emotional cues and build stronger, more positive connections.
2 Days
What to expect
Emotional intelligence plays a vital role in how you’re perceived by others and how effectively you work with them.
This course explores the science behind emotions and their impact on workplace behaviour, decision making and performance.
You will learn how to recognise and manage your own emotions, respond appropriately to others and use emotional awareness to navigate challenges and build better relationships.
Is this course for you
This course is designed for individuals who work with or through others to achieve outcomes. It is particularly suited to frontline staff, supervisors, team members, and technical professionals who want to increase their awareness of how emotions influence behaviour, communication, and relationships in the workplace.
This course is suited to individuals who want to:
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recognise and understand emotions in themselves and others
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manage emotional responses in workplace interactions
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improve communication and relationships through emotional awareness
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respond more effectively to people and situations at work
What you will explore
During this training course, you will develop emotional intelligence skills to better understand, manage and respond to emotions in the workplace. The course focuses on increasing self-awareness, recognising emotional cues in others and applying practical strategies that integrate emotion and logic to support effective decision-making, conflict resolution and constructive communication.
By the end of this training course, you should be able to:
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Understand the basis and drivers of emotion and their impact at work
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Increase awareness of emotions in yourself and others
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Integrate logic and emotion in decision making and conflict resolution
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Strengthen self-awareness and identify areas for emotional development
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Apply practical tools to manage emotions in yourself and others
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Encourage empathy and constructive communication across teams
Where this course can take you
Clear, well-written policies and procedures help teams work efficiently and consistently. In this practical course, you’ll learn how to plan, write and review documents that are accurate, easy to follow and fit for purpose.
Lead with awareness, respect and inclusion
This course gives you practical insight into how neurodiverse team members experience the workplace and equips you with strategies to create an environment where everyone can thrive.
Influence is a key part of getting things done at work. In this course, you’ll learn how to communicate with purpose, gain support for your ideas and find solutions that work for everyone.
You will explore practical techniques to build trust, adapt your approach and achieve positive outcomes through authentic, respectful influence.
Strong interpersonal skills are essential to a positive and productive workplace. In this course, you’ll learn how to understand yourself and others, manage emotions and communicate in ways that build trust and connection.
Through practical tools and personal insight, you will strengthen your relationships, reduce conflict and create more cooperative, supportive interactions at work.