(08) 9383 8000
Introduction to Emotional Intelligence
How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others. This course is available in Perth and select regional locations.
2 Days
Overview
The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.
Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop emotional intelligence skills to manage it within the workplace.
Who will benefit
Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.
Content
- EQ-i 2.0 diagnostic tool
- Logic vs emotion – who wins?
- Role and impact of emotion at work
- Managing self and others
- Understanding the source and impact of your emotions
- Strategies and tactics for managing emotions at work.
Learning Outcomes
You will learn to:
- Understand the basis and drivers of emotion
- Gain greater awareness of emotions and the impact of emotion on self and others
- Better integrate logic and emotions in decision making and conflict resolution
- Identify the true impact of emotion in the workplace
- Have a better understanding of personal emotional intelligence including strengths and possible development
- Develop a range of tools for dealing with emotion in others.
Program Requirements
Pre-work will be required prior to attendance on this course.
Optional/Additional Coaching Package:
Fees:
3 x 1 hour
| $900 | Non Member |
| $800 | Corporate / Professional Member |
What past course attendees say:
The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.
What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.
Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.
Delivered in partnership with The Pacific Institute®, this globally renowned course is designed to cultivate mindsets that increase thinking flexibility, facilitate change and drive high performance. Over 6.5 million people across 60 countries have benefitted from this course.
Expert Geoff Flemming shares key communication skills for leaders
