Good decision making is at the heart of management and leadership, often the defining characteristic of admired managers. The skills of problem definition and decision making are relevant at every level in the organisation. This program explores, through a series of cases, a wide range of approaches to decision making in order to increase both awareness of risk and basic decision skills.

Stress can be good and help us to improve performance however 'distress' is counterproductive and has serious side effects. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This program teaches participants how to handle stress and use it positively.

In life, things go wrong from time to time but it’s how we face those challenges that can make all the difference. Participants attending this program will learn practical, behaviourally based techniques to help rebound quickly and positively after facing difficulties.

Customers get distressed and emotional for a variety of reasons but how you respond can make a difference to how that customer feels. This three hour workshop will assist you on how to handle distressed and emotional customers and how to handle those conversations sensitively.

It can be difficult to know how to respond constructively when faced with people who display challenging, abusive or aggressive behaviour. This three hour workshop will help to explore the reason behind the challenging behaviour and in doing so, provide the skills to deal with it in an objective way.

The AIM WA/Lifeline WA Mental Wealth Series provides practical skills and knowledge for your frontline supervisors to respond appropriately to a staff member who is suffering a mental illness – in the best interests of both the employee and the organisation.

"When all is said and done, more will be said than done". Unfortunately, this adage describes many workplaces. This program seeks to counter this notion by skilling participants with practical skills and energy to complete tasks, meet targets and get on with the next project.

Safety and Health Representatives need to confidently and competently engage everyone in meaningful communication about the risks and remedies for incidents and injuries in the workplace. To be recognised by WorkSafe, participants attending this program MUST be a Safety Representative. A 'representative' means a Safety and Health Representative duly elected in accordance with the OSH act.

WHS incidents can range from minor non-compliance to catastrophic injury or death. It is therefore essential that organisations adopt a systematic approach to investigation of incidents and introduce measures to minimise or respond appropriately to future incidents.

People are becoming aware of their responsibility as managers for the safety and health of their staff or people who may be contracted into their workplace. Each manager now is required to not only identify the OHS/WHS issues relating to their workplace, but also understand the legislation that pertains to their organisation and the implications if this is not adhered to.

Every manager wants to develop the 'right' Work Health and Safety (WHS) culture for their business but many struggle to describe what that culture would actually look like. This program is designed to provide an introduction to the process of shaping the culture of an organisation which forms a critical part of ensuring excellent WHS performance and the ongoing viability of your business.

Having an approach to risk management is never enough. Implementing the strategy and embedding it in the day-to-day activities of all staff is key to reducing the hazards and engaging employees.

Responsible leadership is a prerequisite for high performing teams. This program focuses on creating an understanding of the role of the leader in a modern organisation. Flexibility and the capacity to apply a range of leadership styles is critical. Based around in-depth case studies, participants will be encouraged to identify leadership principles and how they can be applied in their work environment.

Effective introductory training enables supervisors to reach their optimum level of effectiveness faster than those who simply learn on-the-job or are 'thrown in at the deep end'. This program explores the relationships between supervisor and worker. It shows group or team leaders the functions of effective groups or teams and how to weld together concerns of task, team and individuals to achieve identified objectives.

Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge. The cycle is demonstrated using role plays and case studies.

Project management has become a critical managerial competency. For those involved in low value, low risk projects, this very practical program provides an understanding of the four phases of project management - initiation, development, implementation and finalisation.

If an organisation is to reach its desired goals, sound planning is essential and implementation of that plan is an important key to success. Participants will learn how to develop and implement an operational plan, manage operational resources and monitor and review operational performance.

This program builds on existing key skills and knowledge of people management. It examines at a greater depth communication issues, leadership, the changing role of supervisors, leading team meetings, managing workplace relations and implementing change. Attendance will enable a supervisor to maximise their own potential and that of their staff.

This practical program equips participants with the skills and knowledge to face choosing and setting priorities head-on. Learn how to set realistic goals and targets, organise work activities and achieve a healthy work life balance whilst meeting agreed goals and expectations.

Most of us work in teams; this program examines strategies to ensure your team work effectively together to achieve a set of goals and objectives. Performance outcomes, the skills and knowledge required to promote teamwork and the development of team plans are discussed and modelled through case studies and simulation exercises.

Most people agree that diversity is a good thing for a workplace. However, few recognise that it can be more demanding to manage such a group of people and to realise the full benefits from diverse thinking and perspectives. Increase your toolkit of leadership skills for thriving on diversity through attendance on this program.

An effective OHS system is essential in any organisation to support promotion of a safer working environment. This program will explore how to implement, maintain and monitor an effective OHS system within the workplace.

Relentless change and the pressure of market forces place increased demands on organisations to continuously improve their products and services. To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.

Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this program which will help participants increase their influence within their work team.

One of AIM WA's most successful and well regarded programs, The Frontline Manager program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly participative learning approach and the implementation of a workplace project. Participants are challenged to reflect on their role and style and to explore ways they can significantly improve the performance of their work team.