What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

We do not manage time - we manage ourselves with respect to time - time is life! Participants will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. A range of different techniques will be explored to give you a new toolkit of skills.

Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviours.

Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this program you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully. Approximately half the time available is devoted to role playing a series of graded cases.

Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skill and confidence to express themselves in an assertive manner rather than in an aggressive or submissive manner. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.

Clear and effective written communication is an essential skill for today. Learn how to plan, organise and structure your writing to effectively reach your target audience.

Having to speak to or make a visual presentation to a group can be a stressful experience. This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this short program you will be exposed to useful tips and tricks to improve your communication.

Learn the skills you need to visualise and organise your ideas quickly, even under pressure. This program will help you choose the best communication strategy for any situation and assist you to deliver your message clearly and concisely.

This coaching package offers the best of both worlds - a group briefing on how to interpret the results of your diagnostic survey plus one-on-one coaching to focus on your specific areas of development.

Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are key ingredients of this program. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

This program provides answers to many questions about good English and how to write and speak it correctly and confidently. Attendance is a must for all staff who want to feel more confident when preparing reports, business documents or speeches.

The science of how to influence others is growing by the day. Through this program you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.

How we manage our own emotions and empathise with the emotions displayed by other people can have a dramatic impact on our effectiveness at getting things done with and through people. By increasing our knowledge and intelligence around emotions, we become better equipped to sense and respond in the workplace and at home.

Good communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the key skills can be learned. This program provides participants with a range of communication techniques and strategies to become a more effective and confident communicator in the workplace.

Baby Boomers, Generation X's, Millennials, Centennials... This program will explore the similarities and differences these generational groups exhibit and provide effective communication strategies for those who want to improve their communication across a wide range of generations.

Develop the personal insight necessary to work effectively with different types of people, avoid unnecessary conflicts, read peoples' reactions and modify your own style when appropriate. When your interpersonal communication works well, you will find your relationships improving and your stress level dropping accordingly.

Learn about the power of presence and how to take practical steps to present a more professional, confident persona in the workplace. The program will also explore how to enhance your online brand.

The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This program provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

The challenges we face at work are unprecedented and multiplying.  They include economic hurdles; unprecedented volatility in our external environments; tougher performance measurements; the demand for immediate, round-the-clock responsiveness; an...

Difficult conversations with a subordinate, peer, boss, supplier or customer can arise in a variety of situations. Attend this program and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

Are you finding it a bit of a challenge to progress or possibly finish off your assessment and gain your qualification? Well here is your chance to get 'back on track' by attending our next free Qualification Support Workshop.