The science of how to influence others is growing by the day. Through this program you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.


Every day at work we need to raise an issue, initiate change, make a request or respond to the demands of others. Each of these situations would benefit from having one or both parties being more skilful in the art of influencing and persuading. This program enhances your knowledge and skills, whether you are dealing with a colleague, customer or stakeholder.

Who Will Benefit

Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, customers or other stakeholders.

Program Content

    • Why people change and why they don’t
    • Defining influence
    • How others influence you
    • The illusion of logic and the power of emotion
    • Tailoring your approach
    • When to push back
    • Conversation micro skills
    • Locking in compliance
    • Follow-up.

    Learning Outcomes

    Participants should be able to:

    • Describe what is influential and what is not
    • Plan an influencing opportunity
    • Demonstrate a set of micro communication skills
    • Achieve more positive outcomes from their future interactions.
    Program code 156
    Duration 1 day
    Time 9:00 AM - 4:30 PM
    • 29 August, 2019
    • 13 November, 2019
    Location AIM WA Floreat
    * Minimum numbers are required for program to proceed
    Calculate your ROI

    Estimate the potential returns from your investment in an AIM WA training program.

    Go Calculate

    Make a Booking

      Waitlist only
      Limited spaces
      Please contact AIM WA Client Services on (08) 9383 8000 for booking information.

      *Prices Include GST

      More Training Programs

      • Crucial Conversations®

        What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

      • Time Management

        We do not manage time - we manage ourselves with respect to time - time is life! Participants will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

      • Think Smart

        Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. A range of different techniques will be explored to give you a new toolkit of skills.

      • Conflict Resolution

        Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviours.

      • Writing Manuals and Procedures

        Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this program you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

      • Negotiation Skills

        Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully. Approximately half the time available is devoted to role playing a series of graded cases.

      • Assertive Communication

        Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skill and confidence to express themselves in an assertive manner rather than in an aggressive or submissive manner. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.

      • Professional Business Writing

        Clear and effective written communication is an essential skill for today. Learn how to plan, organise and structure your writing to effectively reach your target audience.

      • Professional Presentations

        Having to speak to or make a visual presentation to a group can be a stressful experience. This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

      • Time Management - Organising Yourself!

        To become truly effective at work we must achieve a balance of our own time and the needs of the job. This program reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.

      • Effective Email Communication

        Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this short program you will be exposed to useful tips and tricks to improve your communication.

      • Think on Your Feet®

        Learn the skills you need to visualise and organise your ideas quickly, even under pressure. This program will help you choose the best communication strategy for any situation and assist you to deliver your message clearly and concisely.

      • Individual Professional Development and Coaching Package

        This coaching package offers the best of both worlds - a group briefing on how to interpret the results of your diagnostic survey plus one-on-one coaching to focus on your specific areas of development.

      • Assertive Communication for Women

        Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are key ingredients of this program. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

      • Essentials of Good English

        This program provides answers to many questions about good English and how to write and speak it correctly and confidently. Attendance is a must for all staff who want to feel more confident when preparing reports, business documents or speeches.

      • Introduction to Emotional Intelligence

        How we manage our own emotions and empathise with the emotions displayed by other people can have a dramatic impact on our effectiveness at getting things done with and through people. By increasing our knowledge and intelligence around emotions, we become better equipped to sense and respond in the workplace and at home.

      • Effective Communication

        Good communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the key skills can be learned. This program provides participants with a range of communication techniques and strategies to become a more effective and confident communicator in the workplace.

      • Communicating Across Generations

        Baby Boomers, Generation X's, Millennials, Centennials... This program will explore the similarities and differences these generational groups exhibit and provide effective communication strategies for those who want to improve their communication across a wide range of generations.

      • Improving Your Interpersonal Relationships at Work

        Develop the personal insight necessary to work effectively with different types of people, avoid unnecessary conflicts, read peoples' reactions and modify your own style when appropriate. When your interpersonal communication works well, you will find your relationships improving and your stress level dropping accordingly.

      • Presence: Presenting the Best You Online and In-Person

        Learn about the power of presence and how to take practical steps to present a more professional, confident persona in the workplace. The program will also explore how to enhance your online brand.

      • How to Turn Data into Compelling Visual Presentations

        The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This program provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

      • Mindfulness Circuit Breaker

        The challenges we face at work are unprecedented and multiplying.  They include economic hurdles; unprecedented volatility in our external environments; tougher performance measurements; the demand for immediate, round-the-clock responsiveness; an...

      • Having Difficult Conversations

        Difficult conversations with a subordinate, peer, boss, supplier or customer can arise in a variety of situations. Attend this program and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

      • Qualification Support Workshop

        Are you finding it a bit of a challenge to progress or possibly finish off your assessment and gain your qualification? Well here is your chance to get 'back on track' by attending our next free Qualification Support Workshop.

      Make an Enquiry