The way one treats staff tends to be the way 'they' treat their customers both inside and outside the organisation. This program starts with a discussion of performance influencing factors and leads the manager through a series of situations which relate to the successful achievement of job performance objectives. It also looks at how to deal with underperformers.

Overview

As managers strive for increased productivity, profit, growth and better customer service, their success depends on achieving maximum and continuing commitment from their staff. The way staff are treated tends to be the way ‘they’ treat their customers!

Who Will Benefit

Managers and supervisors who need to improve their skills in dealing with staff and customers.

Program Content

  • Empowering others
  • Management styles
  • Self-understanding
  • Listening and questioning skills
  • Communication and human relations
  • Creating a positive work climate
  • Managing differences
  • Giving and receiving feedback
  • Assertion skills
  • Self-awareness.

Learning Outcomes

Participants should be able to:

  • Describe the importance of people skills in teamwork and supervision
  • Develop a better understanding of themselves and what they need to do to create a better working environment
  • Use skills acquired to bring about greater cooperation and productivity with colleagues.
  • Program code 174
  • Duration 2 days
    Residential:No
  • Time 9:00 AM - 4:30 PM
  • Dates
    • 26 - 27 October, 2017
    • 15 - 16 February, 2018
    • 05 - 06 April, 2018
    • 19 - 20 June, 2018
    • 13 - 14 August, 2018
    • 30 - 31 October, 2018
  • Location AIM WA Floreat
* Minimum numbers are required for program to proceed
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    Limited spaces
    Please contact AIM WA Client Services on (08) 9383 8000 for booking information.

    *Prices Include GST

     

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