The way one treats staff tends to be the way 'they' treat their customers both inside and outside the organisation. This program starts with a discussion of performance influencing factors and leads the manager through a series of situations which relate to the successful achievement of job performance objectives. It also looks at how to deal with underperformers.
As managers strive for increased productivity, profit, growth and better customer service, their success depends on achieving maximum and continuing commitment from their staff. The way staff are treated tends to be the way ‘they’ treat their customers!
Who Will Benefit
Managers and supervisors who need to improve their skills in dealing with staff and customers.
Participants should be able to:
- Describe the importance of people skills in teamwork and supervision
- Develop a better understanding of themselves and what they need to do to create a better working environment
- Use skills acquired to bring about greater cooperation and productivity with colleagues.