The Frontline Leader - Intensive   (650)

BSB42015 Certificate IV in Leadership and Management / BSB51915 Diploma of Leadership and Management

Blended 2017
One of AIM WA's most successful and well regarded programs, The Frontline Manager program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly participative learning approach and the implementation of a workplace project. Participants are challenged to reflect on their role and style and to explore ways they can significantly improve the performance of their work team.


  • 5 days face-to-face learning
  • 3 months learning experience
  • 12 months learning journey
  • Leading to a Certificate IV or Diploma of Leadership and Management

This intensive program is the essential development experience for managers, supervisors, team leaders and frontline managers. It combines exposure to contemporary business and management practices with a stimulating learning environment and practical workplace application.

The Frontline Leader - Intensive Program begins with participants gaining access to a range of online resources, prior to the face-to-face component. These resources set up the program content, offer opportunities for reflection on their current role and prepare them for the whole program.

The 5 days of face-to-face content is delivered in a very different way. You will be on the move all week, learning in small groups, completing activities, case studies and simulations and using a variety of blended learning technologies. All of which are designed to engage all learning styles and maximise your learning potential.

Following the face-to-face session, participants benefit from 3 x 1 hour coaching sessions on Skype or by phone.  These can be used to reinforce the learning or support your progress towards gaining the Nationally Recognised qualification.

Still more online resources become available after the program as you embark on your assessment to demonstrate your application of the learning in your workplace.

Who Will Benefit

These qualifications are suited to frontline leaders who are required to build a productive team and implement the processes, procedures and work practices required to achieve performance outcomes. Participants may come from any industry or sector.

Program Content

If you are able to commit 5 full days and want to progress through the program with the same group of people then choose the intensive option.

The program facilitators are highly experienced practitioners and learning professionals who understand the real world of work for supervisors and team leaders. Participants will be challenged to reflect on their own role and style and to explore ways they can significantly improve the performance of their work team.

This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at

Learning Outcomes

Participants should be able to:
  • Identify strategies for better performance management and improved productivity
  • Identify ways to positively influence workplace culture and develop a culture of continuous improvement
  • Improve team performance and alignment
  • Prioritise and plan workplace projects
  • Improve customer service
  • Enhance communication across all levels and build positive workplace relationships
  • Identify relevant leadership principles in the workplace
  • Gain the benefits from working with a diverse workforce.


Additional fee applies for assessment (12 units of competency):

$2520 Non Member
$2100 Corporate/Professional Member

Program Fees and Assessment:

Fee includes the cost of assessment, 3 x1 hour learning and assessment coaching sessions, access to online resources and Professional Membership of AIM WA.

Individual coaching dates will be set between the participant and coach at the training program.

Relationship to Competency Standards

Certificate IV in Leadership and Management
  • BSBLDR401 Communicate effectively as a workplace leader
  • BSBLDR402 Lead effective workplace relationships
  • BSBLDR403 Lead team effectiveness
  • BSBLDR404 Lead a diverse workforce
  • BSBWOR404 Develop work priorities
  • BSBMGT403 Implement continuous improvement
  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBMGT402 Implement operational plan
  • BSBINN301 Promote innovation in a team environment
  • BSBMGT401 Show leadership in the workplace
  • BSBLED401 Develop teams and individuals
  • BSBPMG522 Undertake project work
Diploma of Leadership and Management
  • BSBCUS501 Manage quality customer service
  • BSBLDR501 Develop and use emotional intelligence
  • BSBLDR502 Lead and manage effective workplace relationships
  • BSBLDR503 Communicate with influence
  • BSBLDR504 Implement diversity in the workplace
  • BSBMGT502 Manage people performance
  • BSBMGT516 Facilitate continuous improvement
  • BSBMGT517 Manage operational plan
  • BSBPMG522 Undertake project work
  • BSBWOR502 Lead and manage team effectiveness
  • BSBWOR501 Manage personal work priorities and professional development
  • BSBINN502 Build and sustain an innovative work environment

Please click on the qualification link above for Qualification information and total fees.

  • Program code 650
  • Duration 5 days
  • Time 9:00 AM - 4:30 PM
  • Dates
    • 04 - 08 December, 2017
    • 19 - 23 February, 2018
    • 14 - 18 May, 2018
    • 03 - 07 September, 2018
    • 03 - 07 December, 2018
  • Location AIM WA Floreat
* Minimum numbers are required for program to proceed
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    Please contact AIM WA Client Services on (08) 9383 8000 for booking information.

    *Prices Include GST

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