One of AIM WA's most successful and well regarded programs, The Frontline Manager program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly participative learning approach and the implementation of a workplace project. Participants are challenged to reflect on their role and style and to explore ways they can significantly improve the performance of their work team.
- 5 days face-to-face learning
- 3 months learning experience
- 12 months learning journey
- Leading to a Certificate IV or Diploma of Leadership and Management
This intensive program is the essential development experience for managers, supervisors, team leaders and frontline managers. It combines exposure to contemporary business and management practices with a stimulating learning environment and practical workplace application.
The Frontline Leader - Intensive Program begins with participants gaining access to a range of online resources, prior to the face-to-face component. These resources set up the program content, offer opportunities for reflection on their current role and prepare them for the whole program.
The 5 days of face-to-face content is delivered in a very different way. You will be on the move all week, learning in small groups, completing activities, case studies and simulations and using a variety of blended learning technologies. All of which are designed to engage all learning styles and maximise your learning potential.
Following the face-to-face session, participants benefit from 3 x 1 hour coaching sessions on Skype or by phone. These can be used to reinforce the learning or support your progress towards gaining the Nationally Recognised qualification.
Still more online resources become available after the program as you embark on your assessment to demonstrate your application of the learning in your workplace.
If you are able to commit 5 full days and want to progress through the program with the same group of people then choose the intensive option.
The program facilitators are highly experienced practitioners and learning professionals who understand the real world of work for supervisors and team leaders. Participants will be challenged to reflect on their own role and style and to explore ways they can significantly improve the performance of their work team.
This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at aimwa.com/blendedlearning
Participants should be able to:
Identify strategies for better performance management and improved productivity
Identify ways to positively influence workplace culture and develop a culture of continuous improvement
Improve team performance and alignment
- Prioritise and plan workplace projects
Improve customer service
Enhance communication across all levels and build positive workplace relationships
Identify relevant leadership principles in the workplace
Gain the benefits from working with a diverse workforce.
Program Fees and Assessment:
Fee includes the cost of assessment, 3 x1 hour learning and assessment coaching sessions, access to online resources and Professional Membership of AIM WA.
Individual coaching dates will be set between the participant and coach at the training program.
Relationship to Competency Standards
Certificate IV in Leadership and Management
Communicate effectively as a workplace leader
Lead effective workplace relationships
Lead team effectiveness
Lead a diverse workforce
Develop work priorities
Implement continuous improvement
Coordinate implementation of customer service strategies
Implement operational plan
Promote innovation in a team environment
Show leadership in the workplace
Develop teams and individuals
Undertake project work
Diploma of Leadership and Management
Manage quality customer service
Develop and use emotional intelligence
Lead and manage effective workplace relationships
Communicate with influence
Implement diversity in the workplace
Manage people performance
Facilitate continuous improvement
Manage operational plan
Undertake project work
Lead and manage team effectiveness
Manage personal work priorities and professional development
Build and sustain an innovative work environment
Please click on the qualification link above for Qualification information and total fees.