Estimate the potential returns from your investment in an AIM WA training program.
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Good decision making is at the heart of management and leadership, often the defining characteristic of admired managers. The skills of problem definition and decision making are relevant at every level in the organisation. This program explores, through a series of cases, a wide range of approaches to decision making in order to increase both awareness of risk and basic decision skills.
We do not manage time - we manage ourselves with respect to time - time is life! Participants will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. A range of different techniques will be explored to give you a new toolkit of skills.
Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviours.
Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this program you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.
Online activity including business has exploded in the last few years. The subtleties and differences of writing in an online environment are analysed and discussed in this program. As a result participants will be enabled to create effective online documents such as Web pages, electronic newsletters and PDF documents.
What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully. Approximately half the time available is devoted to role playing a series of graded cases.
Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skill and confidence to express themselves in an assertive manner rather than in an aggressive or submissive manner. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.
The ability to write clearly and effectively is a critical professional skill. Through the practical application of writing and editing skills, participants will learn to plan, organise and structure their thoughts to produce documents that are reader-oriented and communicate meaning clearly and effectively.
Having to speak to or make a visual presentation to a group can be a stressful experience. This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.
A short program which reinforces the need to take control over your behaviour and become responsible for job outputs and outcomes as well as simple processes. To become truly effective at work we must achieve a balance of our own time and the needs of the job.
Stress can be good and help us to improve performance however 'distress' is counter productive and has serious side effects. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This program teaches participants how to handle stress and use it positively.
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this short program you will be exposed to useful tips and tricks to improve your communication.
The globally acclaimed verbal skills workshop that trains you to organise your thoughts and ideas quickly for clear, concise, persuasive messages. A phenomenal 200,000 people have benefited from this program around the world. Now you can have the same experience here in Perth.
This new package offers the best of both worlds - a group briefing on how to interpret the results of your diagnostic survey plus one-on-one coaching to focus on your specific areas of development.
Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are key ingredients of this program. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.
This short program provides answers to many questions about good English and how to write and speak it correctly and confidently. Attendance is a must for all staff who want to feel more confident when preparing reports, business documents or speeches.
The science of how to influence others is growing by the day. Through this program you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.
How we manage our own emotions and empathise with the emotions displayed by other people can have a dramatic impact on our effectiveness at getting things done with and through people. By increasing our knowledge and intelligence around emotions, we become better equipped to sense and respond in the workplace and at home.
Resilience is a pre-requisite for everyone to survive in the modern world. Particularly when we are in high stress roles or environments where the pressure to perform is great, but the resources to achieve the outcome are missing. Resilience is also crucial when things go wrong. Practical and behaviourally based techniques help us to ride out the difficult times and respond with improved performance.
Developing an Eye for Acuraccy... Did you spot the error? To enable you to get it right first time, every time, this program is proven to reduce errors by 50-60% by showing you how to read, check and transfer information accurately and quickly.
Good communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the key skills can be learned. This program provides participants with a range of communication techniques and strategies to become a more effective and confident communicator in the workplace.
Develop the personal insight necessary to work effectively with different types of people, avoid unnecessary conflicts, read peoples' reactions and modify your own style when appropriate. When your interpersonal communication works well, you will find your relationships improving and your stress level dropping accordingly.
Customers get distressed and emotional for a variety of reasons but how you respond can make a difference to how that customer feels. This three hour workshop will assist you on how to handle distressed and emotional customers and how to handle those conversations sensitively.
It can be difficult to know how to respond constructively when faced with people who display challenging, abusive or aggressive behaviour. This three hour workshop will help to explore the reason behind the challenging behaviour and in doing so, provide the skills to deal with it in an objective way.
The challenges we face at work are unprecedented and multiplying. They include economic hurdles; unprecedented volatility in our external environments; tougher performance measurements; the demand for immediate, round-the-clock responsiveness; an...
Difficult conversations - with a subordinate, peer, boss, supplier or customer - can arise in a variety of situations for example performance management, discipline, personal issues, redundancy, interpersonal conflict and customer service. Attend this program and learn how to increase the likelihood of a successful outcome for all parties.
Are you finding it a bit of a challenge to progress or possibly finish off your assessment and gain your qualification? Well here is your chance to get 'back on track' by attending our next free Qualification Support Workshop.
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