Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviours.
This program is designed to enhance conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.
Who Will Benefit
Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or human resource managers.
Participants should be able to:
- Identify and appropriately respond to personal values, points of view and conflict management styles
- Analyse the needs of each party to resolve conflict in a flexible manner
- Use positive influence techniques to negotiate for a ‘win-win’ situation.