Women who are advancing in their career often find they need to develop their skills in saying what they mean. Clear, authentic self expression and active listening are the keys to effective influencing skills and can contribute to the reduction of stress in the workplace. The program also deals with how to manage aggressive and submissive behaviour in others to achieve a win-win outcome.


Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

Who Will Benefit

Women who want to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels.

Program Content

  • Differences between assertion, aggression and non-assertion
  • Development and maintenance of self confidence
  • Learning from mistakes
  • Appropriateness – choice of time, place and situation
  • Dealing with complaints and criticism constructively
  • Saying “no” without feeling guilty
  • Expressing positive and negative feelings
  • Rights and responsibilities
  • Using congruent body language
  • Learning to speak assertively in difficult situations.

Learning Outcomes

Participants should be able to:

  • Distinguish between assertive, non-assertive and aggressive behaviour
  • Decide appropriate responses and make use of new skills and strategies learned.
  • Program code 143
  • Duration 2 days
  • Time 9:00 AM - 4:30 PM
  • Dates
    • 12 - 13 June, 2017
    • 15 - 16 August, 2017
    • 19 - 20 October, 2017
    • 04 - 05 December, 2017
  • Location AIM WA Floreat
* Minimum numbers are required for program to proceed
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Please contact AIM WA Client Services on (08) 9383 8000 for booking information.

*Prices Include GST


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