Process mapping knowledge and skills enable you to analyse and continuously improve the operations within your organisation. This program provides a snapshot of this valuable business improvement technique.
Process mapping is a powerful way of organising and managing work activities to create value for your customers and other interested parties.
The process approach introduces horizontal management, crossing the barriers between different functional units and unifying their focus to the main goals of the organisation. Process mapping is an effective improvement tool that will help you better understand, simplify and improve your business activities.
Who Will Benefit
All managers, frontline managers, supervisors and employees involved in quality assurance and business improvement.
Participants should be able to:
- Construct organisational process maps and flow charts
- Identify continuous improvement opportunities.