Set your customer service standard with deliberate strategic planning. This course looks at preparing a customer service strategy, communicating the plan and monitoring the performance against the strategy.
2 Days
How do you want your customers to experience your organisation? This key question is at the heart of your customer service strategy and helps define the way your staff make decisions and build customer facing systems and processes.
This course will take participants through the steps of designing and implementing a customer service strategy that aligns with the purpose and ambitions of their organisation.
Employees with responsibility for designing, shaping, influencing or implementing the customer service strategy of their organisation. This could include sales and marketing executives, office managers, operations managers or other professionals whose staff have direct contact with the customer.
Participants should be able to:
First impressions really do count. Discover what great customer service looks like in order to make this a positive impression every time. This course covers both external and internal customers and will also offer practical steps on how to handle difficult customers.
Sharpen your effectiveness in an ever-changing sales environment. In this course, you will explore and practice the skills to continuously move your prospects forward.
Success in a sales management role includes both meeting sales targets and building a strong team capable of creating long term relationships with clients. You will explore both dimensions during this intensive course.
Sell customer focused solutions to meet customer needs. This course is ideal for people who are new to selling or who consider themselves as 'non-salespeople'. You'll discover the essential principles of selling and we'll remove any fear you may have of being seen as high pressure or manipulative.