Managing a Hybrid Workplace

This course is designed to help leaders of hybrid workplaces look at how they should approach today’s hybrid workforce; to identify the success factors that will help them to lead and manage their workforce more effectively; and to better understand both the technical and, more importantly, the relational challenges that come from this new norm.

New program!

1 day



In March 2021, a report on the Work Trend Index by Microsoft said, “We’re on the brink of a disruption as great as last year’s sudden shift to remote work: the move to hybrid work - a blended model where some employees return to the workplace and others continue to work from home.”

And they were right, many organisations are now faced with Hybrid Workplaces as their new norm, with many leaders, trying to lead and manage, while in many cases, “starting from behind”.

Who will benefit

This course is relevant to managers, leaders, supervisors and team leaders who are required to lead a hybrid team, whether on a local, or national level.


  • Identify what’s new or different about the hybrid workforce
  • Explore the advantages and disadvantages of a hybrid workplace
  • Identify what employees and leaders want in a hybrid workplace
  • Understand the success factors needed to set up a hybrid workplace
  • Technical Challenges
    • use appropriate technology to support a hybrid workplace
    • safety of working spaces at home
  • Relational Challenges
    • Be aware of Increasing emotional complexity
    • Nurture empathy, equity, and inclusion
    • Engagement is key
    • Encourage the development of team members’ Emotional Intelligence skills
  • Explore the differences between hybrid leadership and face-to-face leadership
  • Manage performance across a hybrid workplace

Learning Outcomes

Participants should be able to:

  • Incorporate the 3 success factors into their hybrid workplace plan/strategy
  • Identify and address any technical challenges affecting the performance of their hybrid workplace team
  • Identify and address any relational challenges affecting the performance of their hybrid workplace team
  • Provide appropriate learning and development opportunities to assist self and team members to improve their relational skills as necessary.
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