This course is being delivered at CANNINGTON LEISUREPLEX. Relentless change and the pressure of market forces place increased demands on organisations to continuously improve their products and services. To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.

Overview

To remain competitive, organisations must continually seek ways to improve all aspects of their business. While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time).

Through immersive case studies and activities, this practical program will equip you with the vital skills and knowledge to ensure the quality and continuous improvement approach becomes second nature.

Who Will Benefit

All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers.

Content

  • Quality and continuous improvement defined
  • Process thinking and continuous improvement
  • Continuous improvement models and approaches
  • Case studies and activities designed to challenge.

Learning Outcomes

Participants should be able to:

  • Implement continuous improvement
  • Monitor, adjust and report performance
  • Consolidate opportunities for further improvement
  • Mentor and coach individuals to support change.

This course is also delivered at AIM WA in Floreat.

Assessment

Additional fee applies for assessment:

1 x Unit of Competency - Diploma of Leadership and Management, Certificate IV in Business and
Certificate IV in Human Resources
$210 Non Member
$175 Corporate / Professional Member

2 x Units of Competency - Certificate IV in Leadership and Management
$420 Non Member
$350 Corporate / Professional Member

Relationship to Competency Standards

Nationally Recognised Training

BSB42015 Certificate IV in Leadership and Management

BSBMGT403 Implement continuous improvement
BSBINN301 Promote innovation in a team environment

BSB40420 Certificate IV in Human Resources

BSBINN301 Promote innovation in a team environment

BSB51918 Diploma of Leadership and Management

BSBMGT516 Facilitate continuous improvement

Please click on the qualification link above for Qualification information and total fees.

Course Number
821
Dates
    Make a Booking
    Duration

    1 Day
    Time
    Location

    * Minimum numbers are required for course to proceed

    Similar Programs

    Creating a High Performance Team

    This course is being delivered at CANNINGTON LEISUREPLEX. Most of us work in teams; this program examines strategies to ensure your team work effectively together to achieve a set of goals and objectives. Performance outcomes, the skills and knowledge required to promote teamwork and the development of team plans are discussed and modelled through case studies and simulation exercises.

    Time Management - Organising Yourself!

    This course is being delivered at CANNINGTON LEISUREPLEX. To become truly effective at work we must achieve a balance of our own time and the needs of the job. This program reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.

    Workplace Safety

    This course is being delivered at CANNINGTON LEISUREPLEX. An effective OHS system is essential in any organisation to support promotion of a safer working environment. This program will explore how to implement, maintain and monitor an effective OHS system within the workplace.

    Business Process Improvement

    This course is being delivered at CANNINGTON LEISUREPLEX. Every manager and supervisor needs to be constantly looking for ways they can improve. Often, there is considerable scope for improvement in the processes that govern everyday work. This program will help you identify and implement those process improvements.

    Professional Business Writing

    This course is being delivered at CANNINGTON LEISUREPLEX. Knowing how to write clear, concise and effective communications is an essential workplace skill. This Perth based training program teaches you how to plan, organise and structure your writing to effectively reach your target audience. This short course covers a range of topics including writing better emails and memos. Professional Business Writing will help you learn how to write with impact. It will show you how to adopt persuasive business writing skills and develop habits that will improve your overall professional business writing practices.

    Developing Your Critical Thinking Skills

    This course is being delivered at CANNINGTON LEISUREPLEX. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem solving.

    Having Difficult Conversations

    This course is being delivered at CANNINGTON LEISUREPLEX. Difficult conversations with a subordinate, peer, boss, supplier or customer can arise in a variety of situations. Attend this program and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

    Lean

    This course is being delivered at CANNINGTON LEISUREPLEX. Explore the five principles of Lean which will help improve processes and operations through the reduction and elimination of waste within your organisation.

    Influencing and Persuasion Skills

    This course is being delivered at CANNINGTON LEISUREPLEX. The science of how to influence others is growing by the day. Through this program you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.

    Creating Respectful Workplaces

    This course is being delivered at CANNINGTON LEISUREPLEX. This program seeks to focus on the positive aspects of building a workplace culture that values respect, dignity and the rights of all employees.

    Professional Presentations

    This course is being delivered at CANNINGTON LEISUREPLEX. Having to speak to or make a visual presentation to a group can be a stressful experience. This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

    Experienced Supervisor

    This course is being delivered at CANNINGTON LEISUREPLEX. This program builds on existing key skills and knowledge of people management. It examines at a greater depth communication issues, leadership, the changing role of supervisors, leading team meetings, managing workplace relations and implementing change. Attendance will enable a supervisor to maximise their own potential and that of their staff.

    Negotiation Skills

    This course is being delivered at CANNINGTON LEISUREPLEX. Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully.

    Effective Communication

    This course is being delivered at CANNINGTON LEISUREPLEX. Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned. This Perth based program provides staff training across a range of communication techniques including interpersonal skills, verbal and non-verbal strategies to become a more effective and confident communicator in the workplace.

    Stress Management

    This course is being delivered at CANNINGTON LEISUREPLEX. Stress can be good, helping us to improve performance however 'distress' is counterproductive and has serious side effects. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This program teaches participants how to handle stress and use it positively.

    Effective Workplace Relationships

    This course is being delivered at CANNINGTON LEISUREPLEX. Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this program which will help participants increase their influence within their work team.

    Applied Project Management

    This course is being delivered at CANNINGTON LEISUREPLEX. This course is a broad and deep exploration of the ten project management knowledge areas and covers essential tools and techniques that address all of the project life cycle, including dealing with risks, issues and changes. It will explain the work breakdown structure that enables the schedule, budget and human resources to be identified and tracked throughout the project.

    New Supervisor

    This course is being delivered at CANNINGTON LEISUREPLEX. Learning how to be a good supervisor is critical for individuals to reach optimum effectiveness faster and avoid feeling like they’ve been ‘thrown in the deep end’. This Perth based introductory supervisor training program shows new leaders the functions of leading effective groups or teams. ‘New Supervisor’ helps develop the skills and techniques required to set the foundations for efficient communication and effective relations between supervisor and staff. The learning outcomes of this program have applications across all industries, including; construction, safety, mining, hospitality, government and more. Welding together concerns of task, team and individuals, this program will ensure participants perform at the highest level on site or in the office.

    Developing Resilience

    This course is being delivered at CANNINGTON LEISUREPLEX. In life, things go wrong from time to time but it’s how we face those challenges that can make all the difference. Participants attending this program will learn practical, behaviourally based techniques to help rebound quickly and positively after facing difficulties.

    Assertive Communication

    This course is being delivered at CANNINGTON LEISUREPLEX. Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skills to clearly express their views in a confident manner whilst at the same time, being more receptive and open to concerns conveyed by others. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.

    Leading Without a Title

    This course is being delivered at CANNINGTON LEISUREPLEX. This program will examine the leadership mindset and give participants the confidence to step forward and take responsibility for existing and new challenges.

    HR for the Non-HR Manager

    This course is being delivered at CANNINGTON LEISUREPLEX. Many managers and supervisors are expected to be involved with some human resource issues within their role. This course will introduce those leaders to general human resource concepts.

    Prepare Agendas and Meaningful Minutes

    This course is being delivered at CANNINGTON LEISUREPLEX. This program is about meetings from the minute-taker's point of view. You'll get practical, confidence-boosting tips that will help you support the Chairperson and make your meetings a success.

    The Sales Professional

    This course is being delivered at CANNINGTON LEISUREPLEX. ‘Nothing happens until a sale is made’ is an old mantra that highlights the need to have highly skilled sales and business development professionals representing your organisation. Over three days, participants are exposed to the essential prerequisites to succeed in a sales role.

    Strategic Business Planning

    This course is being delivered at CANNINGTON LEISUREPLEX. This program will encourage you to look to the future to establish and plan your long term goals. A strategic business plan will help participants to keep day-to-day decisions aligned with their long term goals.

    Building Client Relationships

    This course is being delivered at CANNINGTON LEISUREPLEX. Developing healthy relationships with clients and stakeholders are fundamental in running a successful sales strategy within an organisation. This program covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.

    Contract - Law and Risk Management

    This course is being delivered at CANNINGTON LEISUREPLEX. Understanding the legal position and the most significant risks within a contract can help offset the exposure of an organisation to losses in people, time, money and reputation. This program reveals the most important aspects of the law as it relates to contracts, as well as providing tools for identifying and classifying risks.

    Project Management Fundamentals

    This course is being delivered at CANNINGTON LEISUREPLEX. If you are asking questions about 'how to manage a project successfully, best ways to manage a project or what tools can I use for project management', this program is your answer. Aimed at those who are new to project management, this Perth based short course is ideal as it will introduce you to the ten project management knowledge areas and the project lifecycle. With applications across all industries including construction, civil, safety, mining, food, Government and more, this training program is the perfect introduction to project management fundamentals on-site or in the office.

    Operational Plans

    This course is being delivered at CANNINGTON LEISUREPLEX. If an organisation is to reach its desired goals, sound planning is essential and implementation of that plan is an important key to success. Participants will learn how to develop and implement an operational plan, manage operational resources and monitor and review operational performance.

    Writing Policies, Procedures and Work Instructions

    This course is being delivered at CANNINGTON LEISUREPLEX. Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this program you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

    How to Deliver Great Service

    This course is being delivered at CANNINGTON LEISUREPLEX. First impressions do really count. Discover what great customer service looks like in order to make this a positive impression every time. The program covers both external and internal customers and will also offer practical steps on how to handle difficult customers.

    Change Management

    This course is being delivered at CANNINGTON LEISUREPLEX. Change is a constant in today's organisations. This program is designed to provide managers with the skills and knowledge to implement and cope with change at the individual, group and organisational levels. The forces provoking change both within and outside organisations are also reviewed as are the causes of resistance to the change agenda.

    Conflict Resolution

    This course is being delivered at CANNINGTON LEISUREPLEX. Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviours.

    Effective People Management

    This course is being delivered at CANNINGTON LEISUREPLEX. Learning how to manage people at work effectively is crucial in optimizing your performance as a professional. This Perth based training course will give you the tools to manage staff efficiently and effectively, and nurture your growth to become a better leader and manager in your field. Participants will have the opportunity to identify and practice the keys to being a good manager, including skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

    Professional Receptionist

    This course is being delivered at CANNINGTON LEISUREPLEX. This program explores the various aspects of this all-important role within an organisation. Participants will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.