Overview
To remain competitive, organisations must continually seek ways to improve all aspects of their business. While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time).
Through immersive case studies and activities, this practical program will equip you with the vital skills and knowledge to ensure the quality and continuous improvement approach becomes second nature.
Who Will Benefit
All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers.
Content
- Quality and continuous improvement defined
- Process thinking and continuous improvement
- Continuous improvement models and approaches
- Case studies and activities designed to challenge.
Learning Outcomes
Participants should be able to:
- Implement continuous improvement
- Monitor, adjust and report performance
- Consolidate opportunities for further improvement
- Mentor and coach individuals to support change.
This course is also delivered at AIM WA in Floreat.
Assessment
Additional fee applies for assessment:
1 x Unit of Competency - Diploma of Leadership and Management, Certificate IV in Business and
Certificate IV in Human Resources
$210 Non Member
$175 Corporate / Professional Member
2 x Units of Competency - Certificate IV in Leadership and Management
$420 Non Member
$350 Corporate / Professional Member
Relationship to Competency Standards

BSB42015 Certificate IV in Leadership and Management
BSBMGT403 Implement continuous improvement
BSBINN301 Promote innovation in a team environment
BSB40420 Certificate IV in Human Resources
BSBINN301 Promote innovation in a team environment
BSB51918 Diploma of Leadership and Management
BSBMGT516 Facilitate continuous improvement
Please click on the qualification link above for Qualification information and total fees.