Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge. The cycle is demonstrated using role plays and case studies.

Overview

The key component in effective performance management is communication. Communication between all levels of responsibilities is required for people to identify how their role fits into the organisation’s direction. Using contemporary case studies, this program challenges participants to make managing performance beneficial to both employer and employee.

Who Will Benefit

People who have responsibility to manage the performance of staff who report to them directly and those who are part of the leadership team, including frontline managers and team leaders.

Content

  • Performance management approaches
  • Providing feedback to team members
  • Monitoring and reviewing individual performance
  • Identifying performance standards and indications of success
  • Managing under-performance of individuals.

Note: This program does not cover creating performance review processes or systems. Refer to the Performance Management program.

Learning Outcomes

Participants should be able to:

  • Identify good performance of individuals and teams
  • Address the performance related issues of individuals
  • Build and support commitment within the team.

We also offer this program face-to-face.

Assessment

Additional fee applies for assessment (1 unit of competency):

$210 Non Member
$175 Corporate/Professional Member

Relationship to Competency Standards

Nationally Recognised Training

BSB51918 Diploma of Leadership and Management

BSBMGT502 Manage people performance

Please click on the qualification link above for Qualification information and total fees.

Course Number
852
Dates
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    Duration

    1 Day

    Time
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