Remember that thought as you commuted home from work, reflecting on a conversation you had during the day that didn’t go quite as well as you had hoped? As you replay the conversation over and over, a brilliant idea occurs, something you should have said that would have made a profound difference to the outcome of the conversation and you exclaim; “I Wish I’d Said That”.
It is exactly this scenario that prompted this new book and Sundowner presentation which will answer a number of key questions:
- How can I learn from the conversations that go poorly (and go well)?
- How can I diagnose and plan for a future conversation?
- And, most importantly, how can I put those plans into action during the next conversation and not just think of them on the way home?