With hundreds of programs and choices of dates to choose from, the suite of Open Management and Leadership programs lets you plan your development in areas and at times to suit your particular needs.

During our open programs attendees have the opportunity to interact with other people from different organisations and industries. These diverse perspectives allow you to explore innovative approaches to solving common issues. The freedom of Open Programs means you can learn, develop and interact without the distractions of your everyday workplace. And you can also speak your mind, raise issues and challenges without having to consider others from your organisation. 


Explore the range of programs listed below or call the Institute for help to choose the best program for your needs.

Interpersonal and Communication Skills

These programs are aimed at developing specific sets of skills which all professionals and management aspirants need to master. Included here are the skill sets relating to self- management, coaching, speaking, writing, influencing others and resolving conflict. All are highly interactive and provide the opportunity for participants to practice them immediately after the program.

Assertive Communication

Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skill and confidence to express themselves in an assertive manner rather than in an aggressive or submissive manner. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.

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Assertive Communication for Women

Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are key ingredients of this program. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

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Communicating Across Generations

Baby Boomers, Generation X's, Millennials, Centennials... This program will explore the similarities and differences these generational groups exhibit and provide effective communication strategies for those who want to improve their communication across a wide range of generations.

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Conflict Resolution

Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviours.

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Crucial Conversations®

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

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Effective Communication

Good communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the key skills can be learned. This program provides participants with a range of communication techniques and strategies to become a more effective and confident communicator in the workplace.

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Effective Email Communication

Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this short program you will be exposed to useful tips and tricks to improve your communication.

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Essentials of Good English

This program provides answers to many questions about good English and how to write and speak it correctly and confidently. Attendance is a must for all staff who want to feel more confident when preparing reports, business documents or speeches.

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Having Difficult Conversations

Difficult conversations with a subordinate, peer, boss, supplier or customer can arise in a variety of situations. Attend this program and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

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How to Turn Data into Compelling Visual Presentations

The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This program provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

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Improving Your Interpersonal Relationships at Work

Develop the personal insight necessary to work effectively with different types of people, avoid unnecessary conflicts, read peoples' reactions and modify your own style when appropriate. When your interpersonal communication works well, you will find your relationships improving and your stress level dropping accordingly.

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Individual Professional Development and Coaching Package

This coaching package offers the best of both worlds - a group briefing on how to interpret the results of your diagnostic survey plus one-on-one coaching to focus on your specific areas of development.

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Influencing and Persuasion Skills

The science of how to influence others is growing by the day. Through this program you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.

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Introduction to Emotional Intelligence

How we manage our own emotions and empathise with the emotions displayed by other people can have a dramatic impact on our effectiveness at getting things done with and through people. By increasing our knowledge and intelligence around emotions, we become better equipped to sense and respond in the workplace and at home.

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Mindfulness Circuit Breaker

The challenges we face at work are unprecedented and multiplying. They include economic hurdles; unprecedented volatility in our external environments; tougher performance measurements; the demand for immediate, round-the-clock responsiveness; and the constant need to do more with less. These challenges are not insurmountable. But sometimes we need a circuit breaker. Which is exactly what this seminar delivers! Led by internationally best-selling author and mindfulness coach David Michie, this one day seminar will introduce you to a full range of mindfulness tools to suit people with a wide variety of temperaments and challenges.

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Negotiation Skills

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully. Approximately half the time available is devoted to role playing a series of graded cases.

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Presence: Presenting the Best You Online and In-Person

Learn about the power of presence and how to take practical steps to present a more professional, confident persona in the workplace. The program will also explore how to enhance your online brand.

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Professional Business Writing

Clear and effective written communication is an essential skill for today. Learn how to plan, organise and structure your writing to effectively reach your target audience.

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Professional Presentations

Having to speak to or make a visual presentation to a group can be a stressful experience. This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

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Qualification Support Workshop

Are you finding it a bit of a challenge to progress or possibly finish off your assessment and gain your qualification? Well here is your chance to get 'back on track' by attending our next free Qualification Support Workshop.

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Think on Your Feet®

Learn the skills you need to visualise and organise your ideas quickly, even under pressure. This program will help you choose the best communication strategy for any situation and assist you to deliver your message clearly and concisely.

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Think Smart

Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. A range of different techniques will be explored to give you a new toolkit of skills.

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Time Management

We do not manage time - we manage ourselves with respect to time - time is life! Participants will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

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Time Management - Organising Yourself!

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This program reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.

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Writing Manuals and Procedures

Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this program you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

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Leadership and Management

Many managers receive only rudimentary development in the broad range of theory and practice that contribute to effective management. This category of programs addresses the important areas of general management and leadership. They provide opportunities both to acquire important and relevant knowledge and to interact with a wide range of managers from both private and public sectors.

Becoming a Change-Ready Employee

This program could be called 'How to be a great employee', but in the Australian culture it is sometimes seen as crawling to the boss. Yet most of us want to make a meaningful contribution to our organisation's success through our work. If that describes you, then this program will help you achieve that goal.

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Business Ethics and Conduct

Explore the nature of ethical decisions in the workplace and learn how to apply a framework that will build competence and confidence in making these important ethical decisions at work.

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Change Management

Change is a constant in today's organisations. This program is designed to provide managers with the skills and knowledge to implement and cope with change at the individual, group and organisational levels. The forces provoking change both within and outside organisations are also reviewed as are the causes of resistance to the change agenda.

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Coaching Skills for Line Managers and Supervisors

People are an organisation's greatest asset! Their managers' need to take an active part in addressing and responding to specific opportunities to improve behaviours of their employees and thus the performance of their organisation. This program will help participants develop the coaching skills to support and sustain improved performance by others.

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Effective People Management

This program is designed to develop the personal insight necessary to lead, manage and interact with colleagues effectively and productively. Participants will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

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Emerging Leaders Program (ELP)

The Emerging Leaders Program (ELP) has exceptional program design incorporating diverse and exciting learning approaches. Fully residential, it puts an intensive focus on performance improvement. This approach coupled with skilled facilitators and coaches ensures the fast-track development of future leaders. Participants can expect to be challenged and inspired to perform at the highest level.

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Executive Development Course (EDCO)

Western Australia's most enduring and respected development program for mid level managers and technical professionals, the Executive Development Course (EDCO) is essential for executives moving into a general management role. The EDCO has been an essential component of the career progression for thousands of executives over the past 30+ years.

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How to Prepare a Business Case

People who have good ideas, change initiatives, proposals or recommendations they want to sell to senior management need to be equipped with a solid business case. Discover the key components that make up a business case and learn the step-by-step process to increase your chances of success.

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Leadership Development - Leading Others

In order to increase their impact, leaders must understand and influence the people with whom they work and inevitably lead. Before the program, participants will conduct a 360° questionnaire and then examine the outcomes of this during the program. This enables participants to identify how others see them in their leadership role, and examine ways to improve other's perceptions of them.

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Leadership Development - Leading Self

You need to understand yourself as a leader before you can understand or lead others. This program draws on some of the most up-to-date research on leadership world-wide and focuses on the practical application of leadership skills and principles.

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Leadership for Introverts

Being an introvert need not be a hindrance to achieving success as a leader. Explore the essential characteristics of a leader and learn how you can build on your unique strengths and build your confidence as a leader within your workplace. The program may also assist those who provide support, coaching or mentoring to others who aspire to a leadership role.

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Leading Without a Title

This program will examine the leadership mindset and give participants the confidence to step forward and take responsibility for existing and new challenges.

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Managing People Who Don't Work for You

Organisations often require knowledge and skills of specialists who don't work directly for them and the workings of this relationship can have a big impact on the outcomes achieved. Learn a range of skills on how to engage stakeholders and increase the likelihood of positive outcomes.

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Mindsets for High Performance

AIM WA is pleased to partner with The Pacific Institute® to deliver this globally renowned program aimed at creating mindsets that increase thinking flexibility, enable change and generate high performance. The program has been delivered to 6.5 million people in 60 countries.

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Strategic Business Planning

This program will encourage you to look to the future to establish and plan your long term goals. A strategic business plan will help participants to keep day-to-day decisions aligned with their long term goals.

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Strategies for Making Data-Driven Decisions

Leaders are often required to make evidence based, data-driven decisions. This program will expose participants to a range of tools and techniques to help unpack and resolve complex, multi-criteria problems and forge ahead with confidence.

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The New Manager

Whilst technical expertise often gets us promoted, managerial competence keeps us in the new job. This program is designed to improve and develop the management style and skills of new managers. It offers a unique opportunity to explore self-management and managing the performance of others. It introduces participants to the practical tools and strategies needed to succeed in the management role.

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Women in Leadership - Organisations

The Filling the Pool research conducted by the Committee for Perth outlines some important strategies that organisations can implement in order to build the pipeline for women to reach senior and influential roles in organisations. This program explores the opportunities and barriers to organisations implementing these recommendations.

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Women in Leadership - Women

The Women in Leadership program is aimed at demonstrating high performance in the workplace, career planning and managing the multifaceted roles of women.

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Writing Successful Business Plans

In today's rapidly changing business world, people are increasingly required to justify their business decisions. This highly practical and interactive program will provide participants with a clear framework to prepare a successful business plan and tailor it to the needs of the organisation and business unit.

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Frontline Management, Supervision and Safety (WHS)

Building and Sustaining Innovation

Innovation is an over-used word in modern organisations yet it remains an important ingredient of a successful team. This program adopts a practical perspective and explores ways to embed innovation into the culture of the team.

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Business Execution - Getting It Done

"When all is said and done, more will be said than done". Unfortunately, this adage describes many workplaces. This program seeks to counter this notion by skilling participants with practical skills and energy to complete tasks, meet targets and get on with the next project.

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Continuous Improvement

Relentless change and the pressure of market forces place increased demands on organisations to continuously improve their products and services. To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.

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Creating a High Performance Team

Most of us work in teams; this program examines strategies to ensure your team work effectively together to achieve a set of goals and objectives. Performance outcomes, the skills and knowledge required to promote teamwork and the development of team plans are discussed and modelled through case studies and simulation exercises.

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Crisis Intervention - Assisting Distressed Customers and Callers

Customers get distressed and emotional for a variety of reasons but how you respond can make a difference to how that customer feels. This three hour workshop will assist you on how to handle distressed and emotional customers and how to handle those conversations sensitively.

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Crisis Intervention - Responding to Challenging Behaviours

It can be difficult to know how to respond constructively when faced with people who display challenging, abusive or aggressive behaviour. This three hour workshop will help to explore the reason behind the challenging behaviour and in doing so, provide the skills to deal with it in an objective way.

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Developing Resilience

In life, things go wrong from time to time but it’s how we face those challenges that can make all the difference. Participants attending this program will learn practical, behaviourally based techniques to help rebound quickly and positively after facing difficulties.

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Effective Workplace Relationships

Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this program which will help participants increase their influence within their work team.

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Experienced Supervisor

This program builds on existing key skills and knowledge of people management. It examines at a greater depth communication issues, leadership, the changing role of supervisors, leading team meetings, managing workplace relations and implementing change. Attendance will enable a supervisor to maximise their own potential and that of their staff.

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Implementing Safety Risk Management

Having an approach to risk management is never enough. Implementing the strategy and embedding it in the day-to-day activities of all staff is key to reducing the hazards and engaging employees.

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Leading a Diverse Workforce

Most people agree that diversity is a good thing for a workplace. However, few recognise that it can be more demanding to manage such a group of people and to realise the full benefits from diverse thinking and perspectives. Increase your toolkit of leadership skills for thriving on diversity through attendance on this program.

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Manage Projects

Project management has become a critical managerial competency. For those involved in low value, low risk projects, this very practical program provides an understanding of the four phases of project management - initiation, development, implementation and finalisation.

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Managing People Performance

Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge. The cycle is demonstrated using role plays and case studies.

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New Supervisor

Effective introductory training enables supervisors to reach their optimum level of effectiveness faster than those who simply learn on-the-job or are 'thrown in at the deep end'. This program explores the relationships between supervisor and worker. It shows group or team leaders the functions of effective groups or teams and how to weld together concerns of task, team and individuals to achieve identified objectives.

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Operational Plans

If an organisation is to reach its desired goals, sound planning is essential and implementation of that plan is an important key to success. Participants will learn how to develop and implement an operational plan, manage operational resources and monitor and review operational performance.

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Personal Work Priorities and Professional Development

This practical program equips participants with the skills and knowledge to face choosing and setting priorities head-on. Learn how to set realistic goals and targets, organise work activities and achieve a healthy work life balance whilst meeting agreed goals and expectations.

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Practical Decision Making

Good decision making is at the heart of management and leadership, often the defining characteristic of admired managers. The skills of problem definition and decision making are relevant at every level in the organisation. This program explores, through a series of cases, a wide range of approaches to decision making in order to increase both awareness of risk and basic decision skills.

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Preventing and Responding to WHS Incidents

WHS incidents can range from minor non-compliance to catastrophic injury or death. It is therefore essential that organisations adopt a systematic approach to investigation of incidents and introduce measures to minimise or respond appropriately to future incidents.

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Safety and Health Representatives Program

Safety and Health Representatives need to confidently and competently engage everyone in meaningful communication about the risks and remedies for incidents and injuries in the workplace. To be recognised by WorkSafe, participants attending this program MUST be a Safety Representative. A 'representative' means a Safety and Health Representative duly elected in accordance with the OSH act.

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Shaping Your Organisational WHS Culture

Every manager wants to develop the 'right' Work Health and Safety (WHS) culture for their business but many struggle to describe what that culture would actually look like. This program is designed to provide an introduction to the process of shaping the culture of an organisation which forms a critical part of ensuring excellent WHS performance and the ongoing viability of your business.

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Stress Management

Stress can be good, helping us to improve performance however 'distress' is counterproductive and has serious side effects. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This program teaches participants how to handle stress and use it positively.

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The Frontline Leader - Intensive

One of AIM WA's most successful and well regarded programs, The Frontline Manager program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly participative learning approach and the implementation of a workplace project. Participants are challenged to reflect on their role and style and to explore ways they can significantly improve the performance of their work team.

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The Mental Wealth Series

The AIM WA/Lifeline WA Mental Wealth Series provides practical skills and knowledge for your frontline supervisors to respond appropriately to a staff member who is suffering a mental illness – in the best interests of both the employee and the organisation.

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WHS for Managers, Supervisors and Team Leaders

People are becoming aware of their responsibility as managers for the safety and health of their staff or people who may be contracted into their workplace. Each manager now is required to not only identify the OHS/WHS issues relating to their workplace, but also understand the legislation that pertains to their organisation and the implications if this is not adhered to.

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Workplace Leadership

Responsible leadership is a prerequisite for high performing teams. This program focuses on creating an understanding of the role of the leader in a modern organisation. Flexibility and the capacity to apply a range of leadership styles is critical. Based around in-depth case studies, participants will be encouraged to identify leadership principles and how they can be applied in their work environment.

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Workplace Safety

An effective OHS system is essential in any organisation to support promotion of a safer working environment. This program will explore how to implement, maintain and monitor an effective OHS system within the workplace.

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Project, Contract and Process Management

In this section is a range of project management and contract management programs sufficient to take you to Diploma level. Alongside these are business process management improvement programs to develop skills; the implantation of which can transform business efficiency and effectiveness.

Agile with Scrum Project Management

Agile is one of the most misunderstood approaches to project management. Far from being a loose, free-for-all, it is a disciplined approach to managing projects where the final end point is not known at the beginning.

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Applied Project Management

This program is a broad and deep exploration of the ten project management knowledge areas and covers essential tools and techniques that address all of the project life cycle, including dealing with risks, issues and changes. It will explain the work breakdown structure that enables the schedule, budget and human resources to be identified and tracked throughout the project.

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Business Process Improvement

Every manager and supervisor needs to be constantly looking for ways they can improve. Often, there is considerable scope for improvement in the processes that govern everyday work. This program will help you identify and implement those process improvements.

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Contract - Execution and Close-Out

As part of the Diploma of Contract Management, this module gets to the heart of ensuring the contract delivers on the promise and any variations are tackled promptly and skilfully. It also takes participants through the process of closing-out a contract in a manner that is prudent and compliant.

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Contract - Law and Risk Management

Understanding the legal position and the most significant risks within a contract can help offset the exposure of an organisation to losses in people, time, money and reputation. This program reveals the most important aspects of the law as they relate to contracts as well as providing tools for identifying and classifying risks.

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Contract - Planning and Procurement

As part of the Diploma of Contract Management, this module examines the early stages of setting up a contract. It helps prepare participants for the phases of establishing, planning and procuring the necessary elements to increase the likelihood of the contract achieving its objectives.

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Internal and External Auditor Training

Whilst aimed at Auditors, this program provides the skills for anyone to assess the way they do business, evaluate whether it is working for them, and determine ways of doing it better. It provides the knowledge and competencies for internal and external auditors from 'what is an audit?' through to practical operational improvements as a direct consequence of the audit.

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Lead Auditor Training

After attending Internal and External Auditor Training, this program will provide you with a higher level of skills to operate as a lead auditor within your organisation.

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Lean

Explore the five principles of Lean which will help improve processes and operations through the reduction and elimination of waste within your organisation.

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Lean Six Sigma Green Belt

This program takes away the confusion of choosing between conflicting approaches by covering all the core business improvement methodologies. It provides, amongst others, the fundamentals of Lean, Six Sigma and business process management. It is equivalent to achieving Lean/Six Sigma Green Belt, with the added key focus on which tool or methodology to apply to which business problem.

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Process Mapping for Improvement

Process mapping knowledge and skills enable you to analyse and continuously improve the operations within your organisation. This program provides a snapshot of this valuable business improvement technique.

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Project Management Fundamentals

If you are new to project management, this program is ideal as it will introduce you to the ten project management knowledge areas and the project lifecycle.

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Risk Management

If you haven't assessed the risk - you are taking it! Risk management is essential for good management practice. This practical guide to risk management will provide managers with effective skills and tools to enable them to identify, analyse, evaluate and manage risks.

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Six Sigma Fundamentals

Six Sigma Fundamentals is the first stage on your Six Sigma journey. Participants explore the well regarded DMAIC (Define, Measure, Analyse, Improve and Control) philosophy, and the essentials of continuous improvement.

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The Project Manager

Aligned directly to the Diploma of Project Management, this program extends the learning from the Applied Project Management program to dimensions of governance, cost control, variations and the performance of people on the project.

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Service, Sales and Marketing

In this section is a range of project management and contract management programs sufficient to take you to Diploma level. Alongside these are business process management improvement programs to develop skills; the implantation of which can transform business efficiency and effectiveness.

Building Client Relationships

Developing healthy relationships with clients and stakeholders are fundamental in running a successful sales strategy within an organisation. This program covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.

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Designing Your Customer Service Strategy

This program focuses on the existing customer experience and where the current experience may be failing its customer's needs. It will look at preparing a customer service strategy, communicating the plan and monitoring the performance against the strategy.

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Driving Your Marketing Strategy

Identify, evaluate and review your marketing opportunities to align your marketing strategy with the broader organisation strategy. During this program you’ll learn the essential elements of preparing and implementing your marketing strategy.

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Effective Stakeholder Engagement

Communication by managers within an organisation should be guided by the real needs of stakeholders. This program explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.

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How to Deliver Great Service

First impressions do really count. Discover what great customer service looks like in order to make this a positive impression every time. The program covers both external and internal customers and will also offer practical steps on how to handle difficult customers.

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Introduction to Selling

Discover the essential principles of selling and remove the fear of being high pressure or manipulative. This program is ideal for people who are new to selling or who consider themselves as 'non-salespeople'.

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Leading Customer Service

Organisations that deliver exemplary customer service are well led. Their service culture is guided by leaders who set expectations, role model appropriate behaviours and monitor service delivery. Help your service leaders deliver the service promise through skills learned on this program.

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Managing a Sales Team

Success in a sales management role includes both meeting sales targets and building a strong team capable of creating long term relationships with clients. You will explore both dimensions during this intensive program.

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Negotiation Skills

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully. Approximately half the time available is devoted to role playing a series of graded cases.

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Online Writing

Online activity including business has exploded in the last few years. The subtleties and differences of writing in an online environment are analysed and discussed in this program. As a result participants will be enabled to create effective online documents such as Web pages, electronic newsletters and PDF documents.

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The Sales Professional

‘Nothing happens until a sale is made’ is an old mantra that highlights the need to have highly skilled sales and business development professionals representing your organisation. Over three days, participants are exposed to the essential prerequisites to succeed in a sales role.

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HR, Training, Finance and Administration

In this section is a range of project management and contract management programs sufficient to take you to Diploma level. Alongside these are business process management improvement programs to develop skills; the implantation of which can transform business efficiency and effectiveness.

Accounting for Non Accountants

If you are seeking to build your financial acumen and would like to integrate financial information into your decision making, this program is for you. Participants will learn how to link financial objectives to company strategies, interpret financial data to make better decisions and communicate and engage with others to improve business performance.

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Budgeting and Business Planning

Every manager needs to operate within a budget. Participants will examine a variety of approaches for developing a budget and monitoring their performance against an agreed business plan.

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Building a Talent Development Strategy

Sourcing, building and retraining talent requires the implementation of a comprehensive talent development strategy. This program explores the essential elements required in most successful talent development plans.

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Building your Coaching Skills

This program will expose you to models and frameworks which are an essential toolkit for all coaches. The program is interactive and practical, giving participants the skills that can be applied immediately back in the workplace.

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Coaching Masterclass

For those seeking greater expertise in the area of Coaching, this program offers advanced skills development. You will be challenged in a variety of coaching scenarios with various clients.

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Developing an Eye for Accuracy

Developing an Eye for Acuraccy... Did you spot the error? To enable you to get it right first time, every time, this program is proven to reduce errors by 50-60% by showing you how to read, check and transfer information accurately and quickly.

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Effective Workplace Relationships

Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this program which will help participants increase their influence within their work team.

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Facilitate Group Processes

A skilful facilitator can significantly improve the engagement and outcomes of group processes. During this program you'll be exposed to many different techniques to manage a variety of settings, issues and personalities.

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Finance for Non-Finance Managers

For those who need an understanding of finance in order to make sound commercial decisions. Participants will learn how to improve budgeting processes within their team, explore tax implications of business structures and learn how to ask insightful questions about the organisation's finances.

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Financial Forecasting and Modelling

For those needing to use financial tools to support business planning, this program will explore the different finance variables that have to be taken into account when preparing predictive models for organisations or major projects. Participants will work through a series of case studies to demonstrate some of the most useful methods for forecasting and identifying potential scenarios which can be used to determine the optimum cost for financing your business.

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Foundations of HR

The status and range of responsibilities of the human resource management function have increased substantially in recent years. The effective human resource specialist needs to be a skilled practitioner, counsellor, negotiator and adviser. This program will highlight the skills and knowledge which must be acquired by human resource professionals or staff with those responsibilities.

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Hire and Keep the Right People

The high cost of making the wrong selection decision makes this an important program for managers and human resource professionals. No organisation can afford to enter the recruitment cycle without trained staff who are aware of the necessary skills and knowledge to make a successful selection decision.

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Introduction to Accounting

This program is designed for those who have had little or no exposure to accounting concepts and want to gain an introductory level of financial awareness. Obtain a greater understanding of profit and loss statements, balance sheets and cash flow to improve communication with finance specialists.

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Introduction to Employment Law

A thorough understanding of employment law is essential to both maintain compliance with the relevant legislation and to maintain high quality employment practices. Refresh and update your knowledge of the current laws during this two day program.

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Managing Workplace Inquiries and Investigations

Workplace inquiries and investigations are usually complex and stressful. However, through this program you'll learn the steps and processes that will help to resolve the issues and minimise the negative impacts on your organisation.

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Mentoring Skills

Staff at all levels can, with training, play a significant role as technical experts or trusted individuals to support the development of other staff. This program introduces the key components of mentoring and the skills required of those who take up the mentoring role.

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On-the-Job Training Techniques

With more and more training happening on-the-job, supervisors and team leaders are required to have training and coaching skills. This program provides a quick introduction to the skills and techniques of an effective on-the-job trainer.

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Performance Management

This practical program covers how to set up a performance management system as well as practical aspects of preparing for and conducting the review, and giving constructive feedback. By the conclusion of this program participants will feel more confident in their ability to make the performance appraisal of their staff a transparent and fair experience.

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Preparing Meetings and Taking Minutes

This program is about meetings from the minute-taker's point of view. You'll get practical, confidence-boosting tips that will help you support the Chairperson and make your meetings a success.

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Professional Executive Assistant

Coordinated manager/assistant teams can be extraordinarily productive. The manager's time is freed to tackle more strategic, longer term thinking, whilst the assistant has a more interesting job coordinating the tasks and activities of the work area. On this program you will develop skills at anticipating the needs of the manager, for thinking ahead, and thus will become a more valuable member of the team.

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Professional Office Manager

Those charged with the responsibility of 'running the office' have an enormous range of responsibilities to juggle. This program provides clarity and skills to focus on the key areas that will have the most impact on the office manager's performance.

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Professional Receptionist

This program explores the various aspects of this all-important role within an organisation. Participants will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.

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Running Productive Meetings

A well run meeting saves the time and frustrations of all participants. A good chairperson controls a meeting so that its particular purpose is achieved as efficiently, fairly and pleasantly as possible. Attendance on this program will develop your knowledge of a chairperson role and hone your meeting management skills.

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Strategic Human Resource Management

Taking a longer term perspective of the role of HRM in organisations builds credibility and can add real value to the organisation. However, this requires the HR professional to look way beyond the tactical, day-to-day activities and identify those pivotal factors that will truly impact the performance of the organisation.

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The HR Professional

This program covers the areas of resource service, effective workplace relationships, workforce planning, the process of recruitment, selection and induction, remuneration and employee benefits. The proper management of these areas is essential for any organisation to effectively meet the requirements of both the organisation and its employees.

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Train the Trainer

Thousands of learning and development professionals have experienced this highly regarded program. Participants receive comprehensive exposure to the diagnosis, design, delivery and evaluation aspects of effective training.

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Understanding Bullying in the Workplace

The Human Rights and Equal Opportunity Commission reports that workplace bullying costs Australian employers between $6 - $36 billion dollars every year when hidden and lost opportunity costs are considered. In addition, the high personal costs to the individual being bullied are very significant. This program aims to highlight some strategies employers can use to identify problems and take appropriate action.

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AIM WA+UWA Business School Executive Education

AIM WA and the UWA Business School have developed a range of programs aimed at senior executives and those being prepared for such positions. The more strategic aspects of planning management and leadership are covered in these programs. Many are taught by leading thinkers/practitioners and faculty.

Advanced Management Program

As busy leaders and managers we rarely get the chance to look at our leadership from a different perspective, at what we do each day and why we do it.

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Advanced Negotiation in Practice

Effective negotiation involves developing a process that leads to constructive outcomes.

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Authentic Leadership

Authentic Leadership is an inspiring and transformational three-day workshop which will challenge your own understanding of who you are as a leader and how you relate to those around you with real time feedback on how you perform.

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Design Thinking

Designing Strategy into Action: A Masterclass in Design Thinking...from Insights to Innovation.

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Scenario Planning and the Art of Strategic Conversation

Scenario Planning and the Art of Strategic Conversation is a highly experiential five-day workshop focusing on the skills of effective scenario planning.

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Strategic Development Program for Not-for-Profit Organisations

The Strategic Development Program for Not-for-Profit Organisations (SDP-4-NFP) has been designed by Winthrop Professor Tim Mazzarol and Gudrun Gilles, recognised experts in the design, development and delivery of executive education programs.

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Strategic Social Media

The return-on-investment of social media is that your business will exist in 5 years.

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Strategy: From Principles to Practice

This experiential strategy program is targeted at leaders from the public, private and not-for-profit sectors who want to enhance their strategic thinking skills and business problem solving abilities.

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The Co-operatives and Mutuals Strategic Development Program (CMSDP)

The Co-Operatives and Mutuals Strategic Development Program(CMSDP) has been designed by Winthrop Professor Tim Mazzarol and Dr Elena Limnios, recognised experts in the field, following extensive research into the needs of co-operative and mutual organisations.

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Working Inside a Family Business - Why it's different

A half-day program that explores the unique role and opportunities of non-family managers working within a family business.

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