Relentless change and the pressure of market forces place increased demands on organisations to continuously improve their products and services. To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.

Overview

Market forces place increased pressure on organisations to improve their products and services. To remain competitive in this environment, organisations must continually seek ways to improve all aspects of their business, including workplace relationships, processes, products and services. While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time).

Through case studies and activities, this practical program will equip participants with the vital skills and knowledge to ensure the quality and continuous improvement approach becomes a natural way of thinking.

Who Will Benefit

All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers.

Program Content

  • Quality and continuous improvement defined
  • Process thinking and continuous improvement
  • Continuous improvement models and approaches
  • Case studies and activities designed to challenge.

Learning Outcomes

Participants should be able to:

  • Implement continuous improvement
  • Monitor, adjust and report performance
  • Consolidate opportunities for further improvement
  • Mentor and coach individuals to support change.

Assessment

Additional fee applies for assessment:

1 x Unit of Competency - Diploma of Leadership and Management, Certificate IV in Business and
Certificate IV in Human Resources
$210 Non Member
$175 Corporate / Professional Member

2 x Units of Competency - Certificate IV in Leadership and Management
$420 Non Member
$350 Corporate / Professional Member

Relationship to Competency Standards

BSB42015 Certificate IV in Leadership and Management

BSBMGT403 Implement continuous improvement
BSBINN301 Promote innovation in a team environment

BSB41015 Certificate IV in Human Resources

BSBINN301 Promote innovation in a team environment

BSB40215 Certificate IV in Business

BSBINN301 Promote innovation in a team environment

BSB51918 Diploma of Leadership and Management

BSBMGT516 Facilitate continuous improvement

Please click on the qualification link above for Qualification information and total fees.

Program Number
625
Duration
1 Day
Time
Dates
    Location
    AIM WA Floreat

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