One of AIM WA's most successful and well regarded programs, The Frontline Manager program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly participative learning approach and the implementation of a workplace project. Participants are challenged to reflect on their role and style and to explore ways they can significantly improve the performance of their work team.

Overview

  • 5 days face-to-face learning
  • 3 months learning experience
  • 12 months learning journey
  • Leading to a Certificate IV or Diploma of Leadership and Management

This intensive program is the essential development experience for managers, supervisors, team leaders and frontline managers. It combines exposure to contemporary business and management practices with a stimulating learning environment and practical workplace application.

The Frontline Leader - Intensive Program begins with participants gaining access to a range of online resources, prior to the face-to-face component. These resources set up the program content, offer opportunities for reflection on their current role and prepare them for the whole program.

The 5 days of face-to-face content is delivered in a very different way. You will be on the move all week, learning in  small groups, completing activities, case studies and simulations. All of which are designed to engage all learning styles and maximise your learning potential.

Following the face-to-face sessions, participants benefit from 3 x 1 hour coaching sessions on Skype, by phone or face-to-face at AIM WA. These can be used to reinforce the learning or support your progress towards gaining the Nationally Recognised qualification.

Still more online resources become available after the program as you embark on your assessment to demonstrate your application of the learning in your workplace.

Who Will Benefit

These qualifications are suited to frontline leaders who are required to build a productive team and implement the processes, procedures and work practices required to achieve performance outcomes. Participants may come from any industry or sector.

Program Content

The program facilitators are highly experienced practitioners and learning professionals who understand the real world of work for supervisors and team leaders. Participants will be challenged to reflect on their own role and style and to explore ways they can significantly improve the performance of their work team.

This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at aimwa.com/blendedlearning

Learning Outcomes

Participants should be able to:

  • Identify strategies for better performance management and improved productivity
  • Identify ways to positively influence workplace culture and develop a culture of continuous improvement
  • Improve team performance and alignment
  • Prioritise and plan workplace projects
  • Improve customer service
  • Enhance communication across all levels and build positive workplace relationships
  • Identify relevant leadership principles in the workplace
  • Gain the benefits from working with a diverse workforce.

Assessment

Program Fees and Assessment:

Fee includes the cost of assessment, 3 x 1 hour coaching sessions, access to online resources and Professional Membership of AIM WA.  (12 x units of competency). Individual coaching dates will be set between the participant and coach at the training program.

Pre-work will be required prior to attendance on this program.

Relationship to Competency Standards

BSB42015 Certificate IV in Leadership and Management

BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBLDR404 Lead a diverse workforce
BSBWOR404 Develop work priorities
BSBMGT403 Implement continuous improvement
BSBCUS401 Coordinate implementation of customer service strategies
BSBMGT402 Implement operational plan
BSBINN301 Promote innovation in a team environment
BSBMGT401 Show leadership in the workplace
BSBLED401 Develop teams and individuals
BSBPMG522 Undertake project work

BSB51918 Diploma of Leadership and Management

BSBLDR511 Develop and use emotional intelligence
BSBLDR513 Communicate with influence
BSBMGT517 Manage operational plan
BSBLDR502 Lead and manage effective workplace relationships
BSBINN502 Build and sustain an innovative work environment
BSBWOR502 Lead and manage team effectiveness
BSBWOR501 Manage personal work priorities and professional development
BSBPMG522 Undertake project work
BSBCUS501 Manage quality customer service
BSBLDR504 Implement diversity in the workplace
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement

Please click on the qualification link above for Qualification information and total fees.

Program Number
650
Duration

5 Days

Time
Dates
    Location

    AIM WA Floreat

    * Minimum numbers are required for program to proceed

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