Those charged with the responsibility of 'running the office' have an enormous range of responsibilities to juggle. This program provides clarity and skills to focus on the key areas that will have the most impact on the office manager's performance.


Effective office managers are valuable employees in any organisation. In the modern era, they do more than just keep the systems ‘ticking over’. They take a proactive role in managing systems that support the organisation’s goals and objectives. This program provides the skills and knowledge for participants to take charge of the office environment and make a positive contribution to the management of resources, information and systems.

Who Will Benefit

New office managers, project managers, administrators and others responsible for leading the effective and efficient running of an office environment. The content is applicable to office environments in any industry or sector.

Program Content

  • Analysing the organisation’s information and resource needs
  • Record management, maintenance and retrieval
  • Diagnose internal customer needs
  • Support and implement customer service strategies
  • Managing staff
  • Problem solving
  • Writing business documents.

Learning Outcomes

Participants should be able to:

  • Organise and provide information in response to requests
  • Provide internal advice on office systems
  • Respond to the needs of internal customers
  • Select and motivate office staff
  • Maintain electronic and paper filing systems.


Additional fee applies for assessment (3 units of competency):

$630 Non Member
$525 Corporate/Professional Member

Relationship to Competency Standards

BSB40215 Certificate IV in Business

BSBADM409 Coordinate business resources
BSBCUS402 Address customer needs
BSBRKG402 Provide information from and about records

Please click on the qualification link above for Qualification information and total fees.

Program Number

2 Days


    AIM WA Floreat

    * Minimum numbers are required for program to proceed

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