This program explores the various aspects of this all-important role within an organisation. Participants will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.


Do you deal with people face-to-face or over the telephone? This program will improve your capacity to service customer and client needs in a professional and caring manner by using proven methods of communication and quality service.

Who Will Benefit

First point of contact people who may not be full-time receptionists. Also, receptionists, front-counter personnel, telephone operators and others who communicate with their customers by telephone and would like to improve their skills.

Program Content

  • Responsibilities of receptionists
  • Importance of attitude
  • Improving self and public image
  • Communicating effectively
  • Enhancing personal qualities
  • Difficult people and sensitive situations
  • Telephone skills
  • Introductions
  • Coping with stress.

Learning Outcomes

Participants should be able to:

  • Address the responsibilities of the receptionist in servicing customer and client needs
  • Understand the importance of a positive attitude
  • Improve their self and public image
  • Communicate effectively
  • Enhance their personal qualities
  • Deal effectively with difficult people and sensitive situations
  • Use the telephone skilfully
  • Introduce people correctly
  • Cope with stress.
Program Number

1 Day


    AIM WA Floreat

    * Minimum numbers are required for program to proceed

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