The science of how to influence others is growing by the day. Through this program you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.

Overview

Every day at work we need to raise an issue, initiate change, make a request or respond to the demands of others. Each of these situations would benefit from having one or both parties being more skilful in the art of influencing and persuading. This program enhances your knowledge and skills, whether you are dealing with a colleague, customer or stakeholder.

Who Will Benefit

Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, customers or other stakeholders.

Program Content

  • Why people change and why they don’t
  • Defining influence
  • How others influence you
  • The illusion of logic and the power of emotion
  • Tailoring your approach
  • When to push back
  • Conversation micro skills
  • Locking in compliance
  • Follow-up.

Learning Outcomes

Participants should be able to:

  • Describe what is influential and what is not
  • Plan an influencing opportunity
  • Demonstrate a set of micro communication skills
  • Achieve more positive outcomes from their future interactions.
Program Number
156
Duration
1 Day
Time
Dates
    Location
    AIM WA Floreat

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