Good communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the key skills can be learned. This program provides participants with a range of communication techniques and strategies to become a more effective and confident communicator in the workplace.

Overview

Developing and maintaining relationships with colleagues, stakeholders and clients starts with your ability to communicate effectively. This program provides you with a range of communication techniques and strategies to become a more effective and confident communicator.

By improving your communication skills, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The program will also give you the opportunity to develop your own personal communication style and better understand the styles of others.

Who Will Benefit

Those seeking to improve their personal communication skills.

Program Content

  • Understanding the communication process
  • Identifying and overcoming communication barriers
  • Identifying different communication styles
  • Building rapport
  • Demonstrating empathy
  • Active listening and effective questioning skills
  • Distinguishing the difference between assertion, aggression and submission.

Learning Outcomes

Participants should be able to:

  • Use effective communication techniques to deal with difficult situations
  • Use active listening skills to improve the quality of relationships in the workplace
  • Identify their own communication style and understand how to flex to others’ style of communication
  • Build rapport with diverse groups of people using different communication styles
  • Use active listening and questioning techniques to demonstrate empathy
  • Employ assertive communication techniques to handle difficult conversations.
Program Number
169
Duration

2 Days

Time
Dates
    Location

    AIM WA Floreat

    * Minimum numbers are required for program to proceed

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