Baby Boomers, Generation X's, Millennials, Centennials... This program will explore the similarities and differences these generational groups exhibit and provide effective communication strategies for those who want to improve their communication across a wide range of generations.


Generational differences feature prominently in the list of challenges facing supervisors, managers and leaders. Capturing the imagination and engagement of employees from a wide range of ages is essential if the team or department is to be successful. At the same time, it is important to recognise what similarities exist across generations as this helps to bring people together. During this program, participants will unpack the key characteristics of the different generational groups and identify the communication strategies that will have the most impact on each group.

Who Will Benefit

Team leaders, supervisors and managers with diverse, multigenerational teams or departments who want to improve the impact of their communication across a diverse range of generations.

Program Content

  • Recognise the similarities and unique characteristics of different generational groups from Baby Boomers to Generation Z
  • Impact of generational differences on communication styles
  • Shaping language and presentation styles
  • Gathering feedback from different groups
  • Pushing back on inappropriate or unhelpful communication.

Learning Outcomes

Participants should be able to:

  • Recognise the similarities and differences of different generational groups
  • Adapt their communication style to align with the needs of different generations
  • Identify when and how to use particular communication styles.
Program Number

1 day


    AIM WA Floreat

    * Minimum numbers are required for program to proceed

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