This program is designed to develop the personal insight necessary to lead, manage and interact with colleagues effectively and productively. Participants will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

Overview

People management skills are an essential element to getting the best from your team. Although there are a large number of skills required, some are more important than others. This program is designed to develop the personal insights necessary to lead, manage and interact with your colleagues effectively and productively. Participants will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

This premium program uses a blended learning approach which includes face-to-face sessions, access to our online learning platform and 12 months Professional Membership of AIM WA. Learn more at aimwa.com/blendedlearning

Who Will Benefit

Managers, team leaders, project managers and anyone wanting to improve their interpersonal relationships and get the best from their staff. The content and skills are equally relevant to experienced supervisors and to those who are relatively new to a leadership position.

Program Content

  • The management process
  • The leadership process
  • Communication – perception and styles
  • Being assertive without appearing to be aggressive
  • Problem solving and conflict resolution
  • Understanding what motivation is, and is not
  • Induction, training and performance reviews
  • Delegation
  • Disciplining and counselling employees
  • Managing diversity
  • Developing teams. 

Learning Outcomes

Participants should be able to:

  • Adopt an effective communication style
  • Work through issues with their staff in a manner that is engaging to them and builds their expertise and performance
  • Demonstrate a variety of techniques to strengthen team morale and improve team performance
  • Negotiate and manage conflict constructively
  • Delegate appropriately including the effective allocation of work and resources
  • Assess performance and counsel employees for performance improvement.
Program Number
607
Duration
2 Days
Time
Dates
    Location
    AIM WA Floreat

    * Minimum numbers are required for program to proceed

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