Process mapping knowledge and skills enable you to analyse and continuously improve the operations within your organisation. This program provides a snapshot of this valuable business improvement technique.


Process mapping is a powerful way of organising and managing work activities to create value for your customers and other interested parties.

The process approach introduces horizontal management, crossing the barriers between different functional units and unifying their focus to the main goals of the organisation.

Who Will Benefit

All managers, frontline managers, supervisors and employees involved in quality assurance and business improvement.

Program Content

  • Process mapping tools for Six Sigma, ISO 9001 and continuous improvement
  • Flow charting
  • How to select the right process to map
  • How to identify team members and responsibilities
  • Eliminating unnecessary activities.

Learning Outcomes

Participants should be able to:

  • Construct organisational process maps and flow charts
  • Identify continuous improvement opportunities.
Program Number

Half Day


    AIM WA Floreat

    * Minimum numbers are required for program to proceed

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