Clear, authentic self-expression and active listening are key ingredients of this program. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

Overview

Credibility as contributing members of an organisation is established through the process of communication. Clear, authentic self-expression and active listening are key in effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

Who Will Benefit

Women who want to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels.

Program Content

  • Differences between assertion, aggression and non-assertion
  • Development and maintenance of self-confidence
  • Learning how to handle constructive criticism and complaints
  • Appropriateness – choice of time, place and situation
  • Learning how to so ‘no’ when appropriate
  • Expressing positive and negative feelings
  • Rights and responsibilities
  • Using congruent body language
  • Learning to speak assertively in difficult situations.

Learning Outcomes

Participants should be able to:

  • Distinguish between assertive, non-assertive and aggressive behaviour
  • Decide appropriate responses and make use of new skills and strategies learned.

We also offer this program face-to-face.

Program Number
859
Duration

2 days

Time
Dates
    Location

    Virtual Classroom

    * Minimum numbers are required for program to proceed

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