Fundamentals of AI in the Workplace (With ChatGPT)

Use ChatGPT to draft, analyse, research and refine everyday workplace tasks.

This course helps non-technical professionals get more value from ChatGPT by improving how they prompt, question, verify and adapt AI-generated outputs for practical work tasks.

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What to expect

ChatGPT can support a broad range of workplace activities, including writing, summarising, research, analysis, coding support and workflow improvement. Its conversational format allows you to ask follow-up questions, test ideas, refine outputs and work through tasks step by step.

During this course, you will learn how ChatGPT works, where it can go wrong and how to use it more effectively in day-to-day work. You will practise writing prompts, improving responses through conversation, working with files and applying responsible AI principles. You will also explore how ChatGPT can support practical workplace use cases while maintaining human judgement, privacy awareness and verification.

Is this course for you

This course is ideal for professionals, managers and team members who want to build practical confidence using ChatGPT at work. It suits people who are new to ChatGPT, using it inconsistently or wanting to improve how they apply AI tools to everyday workplace tasks without a technical background.

What you will explore

By the end of this training course, you should be able to:

Explain how ChatGPT works, where it can go wrong and how to check its outputs
Write stronger prompts and refine results through purposeful conversation
Use ChatGPT to draft, summarise, analyse and structure workplace information
Apply ChatGPT to practical tasks such as planning, communication and research
Recognise when ChatGPT is useful and when another approach is more appropriate
Apply privacy requirements and responsible AI guidance to your use of ChatGPT

Where this course can take you

During this training course, you will explore:

How ChatGPT works and where it adds practical value in workplace contexts
Writing effective prompts for drafting, summarising, research and analysis
Using conversation to improve, challenge and refine AI-generated outputs
Working with documents, data and workplace information
Applying ChatGPT to communication, planning, problem solving and workflow tasks
Checking outputs for accuracy, relevance and appropriate use
Responsible AI use, including privacy, verification and personal accountability

What to bring

A laptop or tablet with a keyboard
Active access to a ChatGPT account at one of the following subscription levels:
ChatGPT Plus (personal)
ChatGPT Business or Enterprise (recommended)
Two work samples relevant to your role that you are comfortable uploading into ChatGPT: for example, a written communication, a process document, or a project overview
Bringing your own device allows you to apply the learning to real work and leave with practical outputs you can use straight away.

A Business or Enterprise subscription is strongly recommended, as it unlocks the Custom GPT and Projects functionality used throughout this session. If you are attending with a ChatGPT Plus (personal) account, please ensure all sensitive data is anonymised before input.

Please note: Some organisations apply security or access restrictions to AI tools that may limit certain features covered in this session. If your organisation has such policies in place, some activities may not be fully accessible to you. We encourage you to check with your IT team before attending. AIM WA is not responsible for access limitations arising from organisational IT policies.