This program assists you to efficiently create, modify and manage long documents and shows how to develop consistency of layout in complex Microsoft Word documents.

When contracts go wrong they can cost organisations an enormous amount in people, time, money and reputation.

A regular challenge for every supervisor and manager is having a difficult conversation with a direct report, peer, boss, supplier or customer. These conversations can arise in a variety of situations including performance management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This program aims to give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.

In increasingly complex times, innovation and collaboration skills are becoming vital to all types of businesses; and both principles are essential in Design Thinking.

Design thinking brings together what is desirable from a human-centred point of view with what is technologically feasible and economically viable within any organisation or sector. Design Thinking is a contemporary and innovative approach to devising strategy and managing change.

This masterclass will lead you through the design thinking process and explore how human-centred design can help develop innovative solutions, through the use of creative tools to address the complex challenges faced by the public, private, co-operative and mutual, and not-for-profit sectors.

The program is centred on an exclusive "ExperienceInnovation" simulation, which steps participants through the design thinking concepts and process. Together with current Harvard case studies, the Design Thinking masterclass invites participants to explore their own organisational challenges focusing on their “Burning Platforms” and accelerate innovation to cultivate effective solutions.

This program focuses on creating simple to complex charts to visually present business data.

In-house mentoring is increasingly seen as an important part of the mix for the development of staff within organisations. The role that can be played by senior staff, technical experts or trusted individuals to support the development, particularly that of younger staff, is very significant. This program introduces the key components of mentoring and the skills required of those who take up the mentoring role.

Every business needs to ‘sell’ in order to succeed, and not everyone understands how selling is a way of enabling the customer to achieve what they want. This program will introduce participants to the principles of selling in a way that removes the fears that new or non-salespeople have about being seen as high pressure or manipulative. Participants learn how selling is a customer focused, ‘solutions driven’ process as they increase their skill and comfort at selling their organisation’s products and services.

This program focuses on expanding your knowledge of Excel’s functions and understanding how to write well-structured formulas.

The ability to write clearly and effectively is a critical professional skill. This program will assist participants to plan, organise and structure their writing to achieve better results with written business communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader oriented and communicate clearly and effectively.

Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

Dealing with a distressed or emotional person on the phone can be difficult, especially as you cannot read their body language or assess their environment. This workshop is designed for those who would like to enhance their skills in dealing with distressed callers and handling calls sensitively.

The workshop covers key concepts of crisis counselling for non-counsellors and provides a clear model for participants to follow, and from which to practise specific skills.

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