This program is designed to provide you with the skills and knowledge to deliver high impact training sessions within the workplace. The program is generic and applicable to trainers in all areas. It provides an introduction to the general principles of learning and development and an insight into the training cycle.

This program provides an overview of managing a project for those involved in low value, low risk projects. The content includes a conceptual understanding of the four phases of project management – initiation, development, implementation and finalisation.

A practical activity provides an opportunity for participants to practice the concepts and language of project management.

This program is designed to improve conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.

In-house mentoring is increasingly seen as an important part of the mix for the development of staff within organisations. The role that can be played by senior staff, technical experts or trusted individuals to support the development, particularly that of younger staff, is very significant. This program introduces the key components of mentoring and the skills required of those who take up the mentoring role.

This program introduces the more advanced features of Adobe Acrobat and shows you how to create forms, work with groups of PDF files and add multimedia elements to PDF files.