This program explores the skills required to create highly effective and engaging presentations and deliver them with confidence and style. The learning environment is comfortable, safe and fun with many opportunities to practice.

Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

A Safety and Health Representative needs to be skilled, confident and a good communicator to exchange ideas regarding the risks and controls for incidents in the workplace.

This program offers the essential skills and knowledge to fulfil the requirements of the Act and create a safer workplace for all your employees, contractors and customers.

A ‘representative’ means a Safety and Health Representative duly elected in accordance with the Act.

This program is designed to develop the personal insights necessary to lead, manage and interact with colleagues effectively and productively.

Participants will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

How an Advisory Board Gives Your Business a Competitive Edge

Building relationships and effective account management form the basis for successful sales strategy in an organisation. This program focuses on ways to build successful stakeholder engagements, close sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference to relationship management models designed to maximise – Return on Relationship (ROR).

This workshop aims to help participants explore possible situations that could occur in their workplaces where clients may display challenging, abusive or aggressive behaviour. The participants will learn to view behaviours as a reaction to internalised stress or trauma. The workshop will outline a three tier hierarchy of controls or interventions to prevent or minimise harm, damage and litigation.

The workshop also provides skills to deal with a workplace crisis in an objective and measured framework; harnessing calm assertive behaviour and good crisis communication.

You may also be interested in the following programs:

176 Crisis Intervention - Assisting Distressed Customers and Callers

192 The Mental Wealth Series

Whether in business, the bush or life, there are three kinds of situations we face: Survival, Living or Thriving. All of them require us to be adaptable.

Agile project management is an approach that sees solutions evolve through collaboration over the life of the project.

Rigorous and accountable milestones occur at key points along the way, whilst the final outcomes of the project unfold as learning occurs and budgets allow. Although originally used in software development or IT projects, it is now embraced across a wide range of disciplines. This program explores the benefits and application of the Agile approach in the workplace.

Scrum is a popular and most widely used process framework or set of practices for agile development.

This program shows you how to create calculations across multiple worksheets and across multiple workbooks.

This program outlines and reinforces the need for taking personal control over time and being responsible for the outcomes. You will develop the skills to recognise and balance your own and your teams time management to enhance performance and efficiency.

The key component in effective performance management is communication. Communication between all levels of responsibilities is required for people to identify how their role fits into the organisation’s direction. Using contemporary case studies, this program challenges participants to make managing performance beneficial to both employer and employee.

Improving business performance requires an understanding of the components of profit, liquidity and value. This practical guide to understanding financial information will provide managers and business owners with effective financial skills to enable them to identify improvements in the financial performance of their business.

This program describes the performance outcomes, skills and knowledge required to promote effective teamwork. It involves developing team plans to meet expected outcomes, leading the work team and proactively working with the management of the organisation. This program examines strategies to ensure your team work effectively together to achieve a set of goals and objectives.

This program introduces you to the most important features of Microsoft Excel. You will learn how to design, format and print spreadsheets, how to create charts and how to develop formulas and functions.

The ability to write clearly and effectively is a critical professional skill. This program will assist participants to plan, organise and structure their writing to achieve better results with written business communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader oriented and communicate clearly and effectively.

Different organisational designs mean that people are increasingly reliant on other people who do not report to them to get their jobs done. These people could be within the same organisation, or they could be contractors, suppliers, Government agencies or even customers. During this program, participants will be exposed to a range of skills that will improve their chances of stakeholder engagement and positive outcomes from people over whom they have no direct authority.

Risk management is essential for good management performance. This practical guide to risk management will provide managers with effective skills and tools to enable them to identify, analyse, evaluate and manage risks.

This globally acclaimed verbal skills workshop trains you to organise your thoughts and ideas quickly for clear, concise, persuasive messages.

Over 200,000 people have benefited from this program around the world. Now you can have the same experience here in Perth.

Think on Your Feet® is a two day, international program that has run in Australia for over 20 years. Its focus is to build skills, knowledge and confidence in participants wanting to enhance their ability to communicate key messages.

Smart organisations and leaders will embrace uncertainty and turn it into a competitive advantage through the strategic use of innovation.

Through the latest research, case studies and activities, this practical program will equip participants with the vital skills and knowledge necessary to ensure that creative and innovative approaches become a natural way of thinking and doing within their organisation.

Join AIM WA members and WA DEFENCE REVIEW to hear from Brigadier David Thompson on military leadership and its transferable application for civilian management professionals.

Dealing with a distressed or emotional person on the phone can be difficult, especially as you cannot read their body language or assess their environment. This three hour workshop is designed for those who would like to enhance their skills in dealing with distressed callers and handling calls sensitively. The workshop covers key concepts of crisis counselling for non-counsellors and provides a clear model for participants to follow, and from which to practise specific skills.

You may also be interested in the following programs:

177 Crisis Intervention - Responding to Challenging Behaviours

192 The Mental Wealth Series

The program captures the latest thinking from strategic management theory, delivers hands-on experience of the strategy consulting toolkit and adapts tried and tested strategic frameworks to contemporary and turbulent business conditions. This interactive and practical program allows participants to gain exposure to multiple strategy frameworks and to  structured problem-solving in order to develop a range of skills critical to planning for the future. Modern business case histories from diverse industries are used to illustrate and develop critical thinking and facilitate the strategy development process. Strategies to foster and create innovative business models are illustrated – with participants  gaining experience of how businesses and industries may change in future.