This program concentrates on managing complex or multiple projects using a master project and subprojects. It covers Microsoft Project’s key features of building schedules, managing resources and tracking multiple projects.

Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

Achievement of results in any organisation is through the individual achievements of its people. Managers need to take an active part in addressing and responding to specific opportunities to improve performance of their employees. This program will help participants develop the coaching skills to support and sustain improved performance by others.

This program focuses on creating simple to complex charts to visually present business data.

In increasingly complex times, innovation and collaboration skills are becoming vital to all types of businesses; and both principles are essential in Design Thinking.

Design thinking brings together what is desirable from a human-centred point of view with what is technologically feasible and economically viable within any organisation or sector. Design Thinking is a contemporary and innovative approach to devising strategy and managing change.

This masterclass will lead you through the design thinking process and explore how human-centred design can help develop innovative solutions, through the use of creative tools to address the complex challenges faced by the public, private, co-operative and mutual, and not-for-profit sectors.

The program is centred on an exclusive "ExperienceInnovation" simulation, which steps participants through the design thinking concepts and process. Together with current Harvard case studies, the Design Thinking masterclass invites participants to explore their own organisational challenges focusing on their “Burning Platforms” and accelerate innovation to cultivate effective solutions.

This program is designed to improve conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

If you are new to project management, this program provides an introduction to the discipline and what is required to manage projects from a project team member’s perspective. The program will introduce the ten project management knowledge areas and the project lifecycle.

As managers strive for increased productivity, profit, growth and better customer service, their success depends on achieving maximum and continuing commitment from their staff. The way staff are treated tends to be the way ‘they’ treat their customers!