Credibility as contributing members of an organisation is established through the process of communication. Women who are advancing in their career often find they need to develop their skills in saying what they mean and meaning what they say. Clear, authentic self-expression and active listening are the keys to effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

This program concentrates on Excel’s advanced functions that will allow you to work more efficiently with business data.

The ability to write clearly and effectively is a critical professional skill. This program will assist participants to plan, organise and structure their writing to achieve better results with written business communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader oriented and communicate clearly and effectively.

The emergence of a need to conduct a workplace inquiry or investigation is often a period of great stress and great opportunity at the same time.

The stress comes from the often highly charged emotional environment and the sense of loss by many of the people involved. The opportunity arises from the chance to fix a problem and to gain credibility through a thorough and high  integrity approach. This program offers a systematic approach to managing the process and highlights some of the pitfalls for those who have responsibility for the outcome.

Are you contributing to managerial effectiveness?

This program will improve your awareness of day-to-day managerial needs and develop your planning and organisational skills. You will also develop your skills at anticipating the needs of the manager or managerial team. With your understanding of these needs and your skills for thinking ahead, you will become a more valuable member of the team.

Coordinated manager/assistant teams can be extraordinarily productive. The manager’s time is freed to tackle more strategic, longer term thinking, whilst the assistant has a more interesting job coordinating the tasks and activities of the work area.

This program introduces the visualisation layer of Power BI Desktop called Dashboards. This report creation feature provides the means of creating reports that provide dynamic perspectives and insight into your data.

This program is designed to provide you with the skills and knowledge to deliver high impact training sessions within the workplace. The program is generic and applicable to trainers in all areas. It provides an introduction to the general principles of learning and development and an insight into the training cycle.

This program provides an overview of managing a project for those involved in low value, low risk projects. The content includes a conceptual understanding of the four phases of project management – initiation, development, implementation and finalisation.

A practical activity provides an opportunity for participants to practice the concepts and language of project management.

This program is designed to improve conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.

In-house mentoring is increasingly seen as an important part of the mix for the development of staff within organisations. The role that can be played by senior staff, technical experts or trusted individuals to support the development, particularly that of younger staff, is very significant. This program introduces the key components of mentoring and the skills required of those who take up the mentoring role.

This program introduces the more advanced features of Adobe Acrobat and shows you how to create forms, work with groups of PDF files and add multimedia elements to PDF files.