(08) 9383 8000
Having Difficult Conversations
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.
1 Day
Overview
Challenging workplace discussions can arise in any professional setting. This course will equip you with practical techniques to navigate these interactions confidently and constructively, addressing both the issues at hand and workplace dynamics effectively.
Who will benefit
Professionals, team leaders and managers seeking to enhance their ability to handle challenging interactions. This course is ideal for anyone who wants to build their communication skills and tackle workplace challenges with confidence and professionalism.
Content
- Preparing for and engaging in challenging conversations with purpose and composure
- Identifying moments where workplace dynamics may require intentional dialogue
- Understanding how stress impacts communication and behaviour
- Separating objective details from personal assumptions
- Strengthening engagement through focused listening and thoughtful inquiry
- Using structured techniques to hold more productive conversations.
Learning Outcomes
You will learn to:
- Cultivate confidence in handling workplace challenges
- Apply practical methods to manage stress and maintain composure
- Build communication skills that foster clarity and mutual understanding
- Adapt communication approaches to a variety of scenarios, including team discussions and client interactions
- Use actionable strategies to address workplace issues while maintaining professionalism.
What past course attendees say:
In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.
Lead with awareness, respect and inclusion
This course gives you practical insight into how neurodiverse team members experience the workplace and equips you with strategies to create an environment where everyone can thrive.
Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.
Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.