Difficult conversations with a direct report, peer, boss, supplier or customer can arise in a variety of situations. Attend this course and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. The course runs in Bunbury on November 9.
1 Day
We all face difficult conversations at some stage in our lives. These conversations can arise in a variety of situations including performance management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This course will give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.
Supervisors, managers and team leaders who are required to resolve difficult situations by speaking directly with their colleagues, suppliers or customers. The program will also be applicable to people who do not have direct supervisory responsibilities but who need to confront interpersonal issues in the workplace.
Participants should be able to:
This program is also delivered via a virtual classroom and is indicated under DATES by this symbol
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