What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.
2 Days
Crucial Conversations for Mastering Dialogue teaches you to create alignment and agreement by fostering open communication around high-stakes, emotional or risky topics at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll gather the best ideas, make the highest quality decisions, and then act on your resolutions with unity and commitment.
Does your organisation suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your organisation battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction or other bottom-line concerns?
Then you, your team or your organisation needs Crucial Conversations for Mastering Dialogue training. More than 2,000,000 people and 300 of the Fortune 500 companies have used these skills to improve their organisational culture and create change for good.
Organisations around the world have turned to the award winning Crucial Conversations for Mastering Dialogue training to improve bottom line results like quality, efficiency, satisfaction, safety, etc.
Results include:
Crucial Conversations for Mastering Dialogue teaches participants how to:
Boost your effectiveness in handling Crucial Conversations by adding the Crucial Conversations for Accountability module.
In this three-day combination course, you will learn to resolve disagreements, hold others accountable, make better decisions and take more committed actions.
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.
Gain an in-depth understanding of the science behind human behaviours, helping you to get to the truth of critical matters.
Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.
Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.