(08) 9383 8000
Effective Email Communication
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.
Half Day
Overview
The increasing use of email in organisational life has not guaranteed its effectiveness as a means of communication. This course provides you with tips and tricks to be more efficient, effective and professional when communicating via email.
Who will benefit
Anyone who is required to manage high volumes of email and communicate electronically. The content is applicable for people from all levels.
Content
- Using the common timesaving features of email systems
- Prioritising and managing email messages
- Structuring messages for maximum impact
- Writing clear subject lines
- Using appropriate greetings and sign-offs
- Writing style, grammar and language.
Learning Outcomes
Participants should be able to:
- Write clear and effective email messages
- Manage the flow of email messages
- Use appropriate language to suit the audience and topic.
Conflict at work should enable ideas to be tested and new directions to be explored. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. This course will help you to develop skilled influencing behaviours.
Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.
The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.
Knowing how to write clear, concise and effective communications is an essential workplace skill. This Perth based training course teaches you how to plan, organise and structure your writing to effectively reach your target audience.