Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.
2 Days
Stakeholder engagement is integral to the success of all projects and major organisational change initiatives, regardless of the size of the project. Too often, relationships with stakeholders are managed in an informal or intuitive way. This casual approach to stakeholder engagement is one of the most common causes of project failure which could easily be prevented with better planning.
Project managers, coordinators, community workers or other staff who are responsible for projects with a number of diverse stakeholders.
Participants should be able to:
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.
This course teaches a process for managing performance, strengthening trust and reliability, and improving consistency. It provides skills for holding peers accountable - regardless of position or authority.
Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.