Assertive Communication for Women

Clear, authentic self-expression and active listening are key ingredients of this course. You will acquire the confidence and skills to communicate highly effectively with people at all levels in your organisation.


2 days



Credibility as contributing members of an organisation is established through the process of communication. Clear, authentic self-expression and active listening are key in effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively.

Who will benefit

Women who want to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels.


  • Differences between assertion, aggression and non-assertion
  • Development and maintenance of self-confidence
  • Learning how to handle constructive criticism and complaints
  • Appropriateness – choice of time, place and situation
  • Learning how to say "no" when appropriate
  • Expressing positive and negative feelings
  • Rights and responsibilities
  • Using congruent body language
  • Learning to speak assertively in difficult situations.

Learning Outcomes

Participants should be able to:

  • Distinguish between assertive, non-assertive and aggressive behaviour
  • Decide appropriate responses and make use of new skills and strategies learned.
Related Results

The aim of the course is to help participants identify and practice more positive social behaviours, including verbal and nonverbal communication skills, face-to-face interactions, and virtual meeting skills.

Conflict at work should enable ideas to be tested and new directions to be explored. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. This course will help you to develop skilled influencing behaviours.

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. 

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.
This course runs in Kalgoorlie on July 12 and in Geraldton on September 1.

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