Resolving conflict in office

Conflict Resolution

Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Overview

Conflict is inevitable, but it is manageable. This course is designed to develop skilled influencing behaviours and improve conflict resolution skills by examining what conflict is and how it affects people.

You will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. This conflict resolution course will also provide some basic communication strategies and will promote the development of negotiation and influencing skills.

Who will benefit

Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.

Content

  • What is conflict?
  • Conflict resolution techniques
  • Personal styles of conflict management
  • Active listening and questioning strategies
  • How to effectively negotiate
  • Assertiveness techniques
  • Building solutions to conflict situations.

Learning Outcomes

You will learn to:

  • Identify and appropriately respond to personal values, points of view and conflict management styles
  • Analyse the needs of each party to resolve conflict in a flexible manner
  • Use positive influence techniques to result in a ‘win-win’ situation.

What past course attendees say:

"The facilitator was very energetic and had great course knowledge."
Timon Dik
Rio Tinto
Workshop Supervisor
"This was very much real-world training and I got a lot out of it."
Jade Markham
University of Western Australia
Senior Case Officer
Related Results

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. 

Delivered in partnership with The Pacific Institute®, this globally renowned course is designed to cultivate mindsets that increase thinking flexibility, facilitate change and drive high performance. Over 6.5 million people across 60 countries have benefitted from this course.

This course teaches a process for managing performance, strengthening trust and reliability, and improving consistency. It provides skills for holding peers accountable - regardless of position or authority.

In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.

Courses - Frequently Asked Questions

Get answers to common queries.

FAQs