(08) 9383 8000
Conflict Resolution
Conflict at work should enable ideas to be tested and new directions to be explored. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. This course will help you to develop skilled influencing behaviours.
2 Days
Overview
Conflict is inevitable, but it is manageable. This course is designed to improve conflict resolution skills by examining what conflict is and how it affects people. You will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. The course will provide some basic communication strategies and promote the development of negotiation and influencing skills.
Who Will Benefit
Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.
Content
- What is conflict?
- Strategies for managing conflict
- Personal styles of conflict management
- Active listening and questioning techniques
- Negotiating
- Assertiveness techniques
- Building solutions to conflict situations.
Learning Outcomes
Participants should be able to:
- Identify and appropriately respond to personal values, points of view and conflict management styles
- Analyse the needs of each party to resolve conflict in a flexible manner
- Use positive influence techniques to negotiate for a ‘win-win’ situation.
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.
In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.
Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.