Conflict at work should enable ideas to be tested and new directions to be explored. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. This course will help you to develop skilled influencing behaviours.
2 Days
Conflict is inevitable, but it is manageable. This course is designed to improve conflict resolution skills by examining what conflict is and how it affects people. You will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. The course will provide some basic communication strategies and promote the development of negotiation and influencing skills.
Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.
Participants should be able to:
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