Conflict Resolution

Conflict at work should enable ideas to be tested and new directions to be explored. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. This course will help you to develop skilled influencing behaviours.


2 Days



Conflict is inevitable, but it is manageable. This course is designed to improve conflict resolution skills by examining what conflict is and how it affects people. You will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. The course will provide some basic communication strategies and promote the development of negotiation and influencing skills.

Who Will Benefit

Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.


  • What is conflict?
  • Strategies for managing conflict
  • Personal styles of conflict management
  • Active listening and questioning techniques
  • Negotiating
  • Assertiveness techniques
  • Building solutions to conflict situations.

Learning Outcomes

Participants should be able to:

  • Identify and appropriately respond to personal values, points of view and conflict management styles
  • Analyse the needs of each party to resolve conflict in a flexible manner
  • Use positive influence techniques to negotiate for a ‘win-win’ situation.
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