Conflict Resolution

Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.


2 Days

Time (AWST)


Conflict is inevitable, but it is manageable. This course is designed to develop skilled influencing behaviours and improve conflict resolution skills by examining what conflict is and how it affects people.

You will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. This conflict resolution course will also provide some basic communication strategies and will promote the development of negotiation and influencing skills.

Who will benefit

Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.


  • What is conflict?
  • Conflict resolution techniques
  • Personal styles of conflict management
  • Active listening and questioning strategies
  • How to effectively negotiate
  • Assertiveness techniques
  • Building solutions to conflict situations.

Learning Outcomes

You will learn to:

  • Identify and appropriately respond to personal values, points of view and conflict management styles
  • Analyse the needs of each party to resolve conflict in a flexible manner
  • Use positive influence techniques to result in a ‘win-win’ situation.
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