Courses

Interpersonal and Communication Skills

From speaking and writing to thinking and conflict resolution, develop your relationship skills and become a highly effective communicator through these courses.
Back to course categories
Featured

Introduction to Emotional Intelligence

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others.

What attendees are saying...

"This course was able to be applied easily to work situations that I have personally experienced and also can be used in the future."

Natalie Marchello
Haemonetics
Territory Sales Manager

Academic Assessment Writing

Next available date
Half-day - 03 August, 2024

This course covers the essential skills of academic assessment writing. It will support your Higher Education by helping you to develop skills in planning, researching, organising, analysing and presenting written assessments in a cohesive and professional manner, using correct English grammar.

Assertive Communication

Next available date
2 days - 15 October, 2024

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

Assertive Communication for Women

Next available date
2 days - 24 October, 2024

Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, become confident and communicate effectively with people at all levels in your organisation.

Confidence on Camera

Next available date
1 day - 18 October, 2024

This course is designed to help you bust your fears around being on camera. You’ll learn how to live and breathe your brand message, deliver content in a natural way and engage with new audiences through video.

Conflict Resolution

Next available date
2 days - 01 October, 2024

Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.

Crucial Conversations for Mastering Dialogue®

Next available date
2 days - 15 October, 2024

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

Crucial Conversations for Mastering Dialogue® plus Crucial Conversations for Accountability®

Next available date
3 days - 15 January, 2025

Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.

Decision Making Techniques

Next available date
2 days - 24 October, 2024

Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.

Effective Communication

Next available date
2 days - 16 September, 2024

Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.

Effective Email Communication

Next available date
Half-day - 24 July, 2024

Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.

Effective Stakeholder Engagement

Next available date
2 days - 05 September, 2024

Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.

EMPOWER

Next available date
3 days - 12 August, 2024

This transformative course provides emerging and middle leaders with practical strategies for personal and leadership growth. EMPOWER unlocks potential and drives innovation by building resilient, engaged and purpose-led teams.

Having Difficult Conversations

Next available date
1 day - 22 August, 2024

Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. The course runs in Perth, Bunbury, Geraldton, Albany and Karratha. 

Improving Your Interpersonal Relationships at Work

Next available date
3 days - 24 September, 2024

The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate. 

Influencing Skills

Next available date
1 day - 25 July, 2024

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie, Karratha and Albany. 

Introduction to Emotional Intelligence

Next available date
2 days - 27 August, 2024

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others.

Negotiation Skills

Next available date
2 days - 24 September, 2024

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.

Networking for Success

Next available date
1 day - 11 September, 2024

In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.

Professional Business Writing

Next available date
2 days - 14 August, 2024

Knowing how to write clear, concise and effective communications is an essential workplace skill. This training course teaches you how to plan, organise and structure your writing to effectively reach your target audience. 

Professional Presentations

Next available date
2 days - 05 September, 2024

Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.

Speaking Up in Meetings

Next available date
1 day - 09 September, 2024

This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.

Think on Your Feet®

Next available date
2 days - 02 October, 2024

Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.

Time Management

Next available date
2 days - 26 September, 2024

We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

Time Management - Organising Yourself

Next available date
1 day - 29 July, 2024

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. The course runs in Perth, Bunbury, Geraldton, Karratha and Albany. 

Turn Data into Compelling Visual Presentations

Next available date
1 day - 03 October, 2024

The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

Ways of Working with Aboriginal People

Next available date
1 day - 01 November, 2024

Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.

Working and Engaging with the Media

Next available date
1 day - 26 November, 2024

This course will help to develop your knowledge of traditional and modern media in Australia and by doing so, leverage your media appearances for maximum impact on personal and business brands.

Upcoming event
Event

Join us for this breakfast event to hear from Leader of the WA Liberal Party, Libby Mettam MLA as she shares her personal leadership story.

 

See event details 

Interested in taking a course but unsure where to start?

AIM WA has a library full of possibilities to advance your career, train your team and move you towards your career goals. Explore our courses to find the best fit for you.

Find a course