Interpersonal and Communication Skills

This course covers the essential skills of academic assessment writing. It will support your Higher Education by helping you to develop skills in planning, researching, organising, analysing and presenting written assessments in a cohesive and professional manner, using correct English grammar.

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, become confident and communicate effectively with people at all levels in your organisation.

This course is designed to help you bust your fears around being on camera. You’ll learn how to live and breathe your brand message, deliver content in a natural way and engage with new audiences through video.

Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life.

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.

Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.

Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. 

Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.

Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.

Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. The course runs in Perth, Kalgoorlie and Bunbury. 

The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret peoples' reactions, and modify your own style when appropriate. 

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and Bunbury. 

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others.

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.

In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.

Knowing how to write clear, concise and effective communications is an essential workplace skill. This training course teaches you how to plan, organise and structure your writing to effectively reach your target audience. 

Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.

This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.

The aim of the course is to help participants identify and practice more positive social behaviours, including verbal and nonverbal communication skills, face-to-face interactions, and virtual meeting skills.

Gain an in-depth understanding of the science behind human behaviours, helping you to get to the truth of critical matters.

Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.

We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. 

The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.

This course will help to develop your knowledge of traditional and modern media in Australia and by doing so, leverage your media appearances for maximum impact on personal and business brands.