(08) 9383 8000
Writing Policies, Procedures and Work Instructions
Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.
2 Days
Overview
An organisation’s policies, procedures and work instructions are a key factor in maintaining efficiency, consistency and clear communication. This course shows you how to prepare well-written documents, from planning to writing, editing and reviewing. It gives you the opportunity to develop an efficient ‘writing process’ for yourself or for your writing team, making writing high quality documents so much easier.
Who will benefit
New or experienced writers interested in improving the quality of their documents. Suitable for anyone who needs to write policies, procedures and work instructions. The needs of writers from different industries and organisations will be addressed.
Content
- Adopt a professional approach to writing
- Define your audience and objectives to collate appropriate information
- Group and structure the content logically
- Allow users quick access to information
- Write professionally in an easy to read style
- Edit and revise material for maximum clarity
- Version control and document review cycles.
Learning Outcomes
Participants should be able to:
- Write professionally in an appropriate style
- Target specific audiences
- Collate and structure information logically
- Write, revise and edit material for maximum clarity
- Apply version control.
Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.
Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.
This course is designed to help you bust your fears around being on camera. You’ll learn how to live and breathe your brand message, deliver content in a natural way and engage with new audiences through video.
Equip yourself with the essential soft skills to thrive as a technical professional in today’s collaborative and cross-functional work environments. This course focuses on developing critical non-technical skills, such as effective communication, adaptability, and cross-functional collaboration, tailored to the unique challenges and perspectives of technical professionals.