Good decision making is at the core of effective leadership. In this course, you’ll explore practical tools and techniques to improve your judgement and confidence when it matters most.
You will learn how to analyse options, manage risk and match the right decision-making approach to the situation so you can make sound, well-supported choices at work.
Decision making is one of the defining characteristics of great managers and leaders, yet it’s rarely taught. This course explores the principles and techniques that lead to better decisions in any context.
You will learn how to define problems clearly, apply structured tools such as decision trees and force field analysis, and make balanced choices under pressure or uncertainty.
Through hands-on practice and discussion, you’ll build the confidence to apply sound judgement when it counts.
Is this course for you
This course is designed for practising and aspiring managers who want to strengthen their decision-making capability. It is suited to professionals across all industries and workplaces who want to make confident, well-reasoned decisions and communicate those decisions clearly and effectively to others.
This course is suited to individuals who want to:
apply structured decision-making techniques with confidence
analyse options and risks to make sound, well-reasoned decisions
communicate decisions clearly and persuasively
support effective outcomes in complex workplace situations
During this training course, you will develop practical decision-making skills to analyse problems, evaluate options and choose effective courses of action in complex workplace contexts. The course focuses on using structured tools and frameworks, managing risk and uncertainty, and communicating decisions clearly to build understanding, support and alignment among stakeholders.
By the end of this training course, you should be able to:
Define problems clearly and identify key decision-making criteria
Recognise what makes a decision good or bad and how to evaluate outcomes
Compare individual and group decision-making processes
Apply tools such as decision trees, force field analysis and break-even methods
Make sound decisions under conditions of risk or uncertainty
Communicate and gain support for your decisions from key stakeholders
Some conversations are about more than communication; they are about action.
In this three-day course, you will learn how to hold others accountable with respect and confidence while strengthening trust and follow-through. Building on Crucial Conversations for Mastering Dialogue, you’ll explore practical ways to motivate without pressure, address performance issues and turn difficult discussions into lasting results.
Respectful communication begins with listening. In this course, you will explore how to build trust and connection with Aboriginal and Torres Strait Islander peoples through genuine engagement and awareness of cultural context.
You will discover practical ways to listen with care, communicate with integrity and strengthen relationships through mutual understanding.
Conflict is a natural part of working with others, but it doesn’t have to be uncomfortable. In this course, you’ll learn how to manage conflict calmly and constructively, using communication and negotiation skills that turn tension into understanding.
You will explore practical ways to find common ground and build stronger, more respectful working relationships.
If you feel nervous speaking in meetings or struggle to find the right words in social situations, this course will help you turn that anxiety into confidence.
You will learn practical ways to relax, express yourself clearly and engage comfortably in both professional and informal conversations.