Influencing Skills

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Bunbury on May 5.

New program!
Date
Duration

1 Day

Time
Location
Participants
Total

Overview

Every day at work we are called on to respond to the demands of others, make requests, raise issues or initiate change. Each of these situations would benefit from being able to positively influence the situation. Whether you are dealing with colleagues, team members, customers or stakeholders, this course will strengthen your knowledge around influencing others.

Who Will Benefit

Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, team members, customers or other stakeholders.

Content

  • What is influence?
  • Where do we use our influence skills?
  • How do you influence others?
  • How do they influence you?
  • Why we can fail to influence?
  • The 4 elements of influencing others
  • Skills and techniques of the 4 elements
  • How you can gauge your level of influence.

Learning Outcomes

Participants should be able to:

  • Understand and describe the main difference between influence and it’s 4 elements – persuasion, negotiation, power, and conflict
  • Choose the appropriate outcome they require in a situation, and apply the appropriate influence element(s) to achieve that outcome
  • Achieve more positive outcomes from their future interactions, to continue to build their level of influence
  • Create an Action Plan using the skills addressed in the course.
Related Results
Effective Communication

Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned. 

Decision Making Techniques

Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.

Supercharge Your Social Skills

The aim of the course is to help participants identify and practice more positive social behaviours, including verbal and nonverbal communication skills, face-to-face interactions, and virtual meeting skills.

Effective Stakeholder Engagement

Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.

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