Influencing Skills

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie, Karratha and Albany. 

Location
Date
Duration

1 Day

Time (AWST)
Address
Participants
Total

Overview

Every day at work we are called on to respond to the demands of others, make requests, raise issues or initiate change. Each of these situations would benefit from being able to positively influence the situation. Whether you are dealing with colleagues, team members, customers or stakeholders, this course will strengthen your knowledge around influencing others.

Who will benefit

Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, team members, customers or other stakeholders.

Content

  • What is influence?
  • Where do we use our influence skills?
  • How do you influence others?
  • How do they influence you?
  • Why we can fail to influence?
  • The 4 elements of influencing others
  • Skills and techniques of the 4 elements
  • How you can gauge your level of influence.

Learning Outcomes

Participants should be able to:

  • Understand and describe the main difference between influence and it’s 4 elements – persuasion, negotiation, power, and conflict
  • Choose the appropriate outcome they require in a situation, and apply the appropriate influence element(s) to achieve that outcome
  • Achieve more positive outcomes from their future interactions, to continue to build their level of influence
  • Create an Action Plan using the skills addressed in the course.
Related Results

Knowing how to write clear, concise and effective communications is an essential workplace skill. This training course teaches you how to plan, organise and structure your writing to effectively reach your target audience. 

The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.

Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.

Courses - Frequently Asked Questions

Get answers to common queries.

FAQs