Influencing Skills

Influence is a key part of getting things done at work. In this course, you’ll learn how to communicate with purpose, gain support for your ideas and find solutions that work for everyone.

You will explore practical techniques to build trust, adapt your approach and achieve positive outcomes through authentic, respectful influence.

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What to expect

Influence is central to how we communicate, collaborate and lead.

This course helps you understand what influence really means and how to apply it with integrity and confidence.

You will explore where and how you use influence in your day-to-day work, why attempts to influence sometimes fail and how to develop strategies that create shared understanding and positive outcomes.

Is this course for you

This course is designed for individuals who want to strengthen their ability to achieve positive outcomes through influence rather than authority. It is particularly suited to professionals who work with colleagues, clients, customers, or stakeholders and want to build collaborative, win–win relationships.

This course is suited to individuals who want to:

influence others with confidence and credibility
build collaborative, mutually beneficial relationships
communicate persuasively without relying on formal authority
achieve positive outcomes across a range of professional contexts

What you will explore

During this training course, you will develop a practical understanding of influence and how to use it effectively in the workplace. The course focuses on recognising influence in everyday interactions, understanding what drives acceptance or resistance, and applying proven techniques to gain support, strengthen relationships and achieve positive outcomes without relying on formal authority.

By the end of this training course, you should be able to:

Define what influence is and why it matters in the workplace
Recognise where and how you use influence in everyday interactions
Understand how others influence you and why attempts can fail
Identify the key elements of effective influence and apply them in practice
Adapt your approach to gain support and build stronger professional relationships

Where this course can take you

During this training course, you will explore what influence is and how it shapes interactions in the workplace. You will examine where and how you currently use influence in your role, understand why influencing attempts sometimes fail, and learn how to address these challenges more effectively.

The course focuses on the key elements of effective influence and how to apply them in practice. You will build skills in establishing trust and credibility, adapting your influencing style to different people and situations, and measuring your level of influence to use it in ways that create mutual benefit.