Man communicating assertively in office

Assertive Communication

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

Location
Date
Duration

2 days

Time (AWST)
Address
Participants
Total

Overview

Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across and be more receptive and open to concerns expressed by others.

Who will benefit

Anyone who wants to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels. This assertive communication training is useful in conversations with clients and in personal life.

Content

  • Differences between assertion, aggression and non-assertion behaviour
  • Rights and responsibilities
  • Assertive communication characteristics
  • Developing self-confidence
  • Matching the verbal and non-verbal messages
  • Responding and reacting to the views of others
  • Dealing with difficult people and situations
  • Adapting to the needs and styles of others.

Learning Outcomes

You will learn to:

  • Respond to difficult situations with assertion over aggression or submission
  • Recognise your communication strengths and weaknesses
  • Develop assertive communication skills
  • Build a toolkit of strategies to adapt to the needs and communication styles of others
  • Be more confident when expressing your personal views
  • Cope with difficult people and situations more effectively.

What past course attendees say:

"The course was very informative and helpful. It was a lot of fun."
Andrea Sturgess
Perth Airport Pty Ltd.
Debtors Administrator
"Really enjoyed the level of engagement and the facilitator's ease in presenting and delivering information."
Courtney George
Orthocell Ltd.
Production Scientist
Related Results

Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.

This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.

The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate. 

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others. This course is available in Perth and select regional locations.

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