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Assertive Communication
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
2 days
Overview
Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across and be more receptive and open to concerns expressed by others.
Who will benefit
Anyone who wants to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels. This assertive communication training is useful in conversations with clients and in personal life.
Content
- Differences between assertion, aggression and non-assertion behaviour
- Rights and responsibilities
- Assertive communication characteristics
- Developing self-confidence
- Matching the verbal and non-verbal messages
- Responding and reacting to the views of others
- Dealing with difficult people and situations
- Adapting to the needs and styles of others.
Learning Outcomes
You will learn to:
- Respond to difficult situations with assertion over aggression or submission
- Recognise your communication strengths and weaknesses
- Develop assertive communication skills
- Build a toolkit of strategies to adapt to the needs and communication styles of others
- Be more confident when expressing your personal views
- Cope with difficult people and situations more effectively.
What past course attendees say:
Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie, Karratha and Albany.
This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. The course runs in Perth, Bunbury, Geraldton, Karratha and Albany.