This course will help you to develop the skills to clearly express your views in a confident manner whilst at the same time, being more receptive and open to concerns conveyed by others. You will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.
2 days
Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across and be more receptive and open to concerns expressed by others.
Anyone who wants to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels as well as with clients and the public.
Participants should be able to:
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.
Clear, authentic self-expression and active listening are key ingredients of this course. You will acquire the confidence and skills to communicate highly effectively with people at all levels in your organisation.
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.