Crucial Conversations for Mastering Dialogue® plus Crucial Conversations for Accountability®

Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.


3 Days

Time (AWST)



In this three day combination course, you will be better able to resolve disagreements, hold others accountable, make better decisions and take more committed actions.

Who will benefit

Crucial Conversations for Mastering Dialogue plus Crucial Conversations for Accountability will benefit people in roles across the entire organisation who rely on the efforts of others to get things done.

Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom line results such as quality, efficiency, satisfaction, safety and more.

More than 1,000,000 people and 300 of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.

Results include:

  • Teamwork and Relationships: A housing authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors
  • Efficiency: A school district saw a 50% drop in grievances that previously clogged their administration system
  • Safety: A drilling company improved their total incident rate by 55% and reported zero accidents
  • Employee Turnover: Two organisations, from different industries reduced turnover rates by 8% and 40%


Learning Outcomes

In addition to the outcomes from Crucial Conversations for Mastering Dialogue, with Crucial Conversations for Accountability you will also:

  • Discover how to hold anyone accountable regardless of position - theirs or yours
  • Find ways to motivate others without using power
  • Learn to help others avoid excuses
  • Discover how to 'move to action'.


Related Results

This course will help to develop your knowledge of traditional and modern media in Australia and by doing so, leverage your media appearances for maximum impact on personal and business brands.

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate. 

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie, Karratha and Albany. 

Workplace Conversations
Developing the emotionally intelligent worker

Understanding feelings for better results

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