Crucial Conversations for Mastering Dialogue® plus Crucial Conversations for Accountability®

Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.


3 Days

Time (AWST)



In this three day combination course, you will be better able to resolve disagreements, hold others accountable, make better decisions and take more committed actions.

Who will benefit

Crucial Conversations for Mastering Dialogue plus Crucial Conversations for Accountability will benefit people in roles across the entire organisation who rely on the efforts of others to get things done.

Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom line results such as quality, efficiency, satisfaction, safety and more.

More than 1,000,000 people and 300 of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.

Results include:

  • Teamwork and Relationships: A housing authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors
  • Efficiency: A school district saw a 50% drop in grievances that previously clogged their administration system
  • Safety: A drilling company improved their total incident rate by 55% and reported zero accidents
  • Employee Turnover: Two organisations, from different industries reduced turnover rates by 8% and 40%


Learning Outcomes

In addition to the outcomes from Crucial Conversations for Mastering Dialogue, with Crucial Conversations for Accountability you will also:

  • Discover how to hold anyone accountable regardless of position - theirs or yours
  • Find ways to motivate others without using power
  • Learn to help others avoid excuses
  • Discover how to 'move to action'.


Related Results

Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.

Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.

This course covers the essential skills of academic assessment writing. It will support your Higher Education by helping you to develop skills in planning, researching, organising, analysing and presenting written assessments in a cohesive and professional manner, using correct English grammar.

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others.

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