Effective Communication

Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned.
This course runs in Kalgoorlie on July 13-14 and in Geraldton on August 30-31.

Date

Duration

2 Days

Time

Location

Participants

Total

Overview

Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned.

By improving your communication skills, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The course will also give you the opportunity to develop your own personal communication style and better understand the styles of others.

Who will benefit

Those seeking to improve their interpersonal communication skills.

Content

Understanding the communication process
Identifying and overcoming communication barriers
Identifying different communication styles
Building rapport
Demonstrating empathy
Active listening and effective questioning skills
Distinguishing the difference between assertion, aggression and submission.

Learning Outcomes

Participants should be able to:

Use effective communication techniques to deal with difficult situations
Use active listening skills to improve the quality of relationships in the workplace
Identify their own communication style and understand how to flex to others’ style of communication
Build rapport with diverse groups of people using different communication styles
Use active listening and questioning techniques to demonstrate empathy
Employ assertive communication techniques to handle difficult conversations.

This program is also delivered via a virtual classroom and is indicated by "Virtual" next to the date.