Effective Communication

Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Overview

Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned.

By improving your effective communication skills, you will be able to enhance working relationships and deal with difficult situations in a positive manner. You will also get the opportunity to develop your own personal communication style and better understand the styles of others.

Who will benefit

This effective business communication course is aimed at those within organisations who want to enhance their communication skills to better convey information, ideas, thoughts and emotions with greater clarity, precision and persuasiveness. Additionally, you will learn to adjust your communication style to various situations and contexts you encounter.

Content

  • Understanding the communication process
  • Identifying and overcoming communication barriers
  • Recognising different communication styles
  • Building rapport
  • Demonstrating empathy
  • Active listening and effective questioning skills
  • Distinguishing the difference between assertion, aggression and submission.

Learning Outcomes

You will learn to:

  • Use effective communication techniques to deal with challenging situations
  • Employ active listening skills to improve the quality of relationships in the workplace
  • Understand your own communication style and develop practical skills to communicate better with others
  • Build rapport with diverse groups of people using different communication styles
  • Use active listening and questioning techniques to demonstrate empathy
  • Employ assertive communication techniques to handle difficult conversations.

What past course attendees say:

"The food was amazing! The facilitator was very engaging and knowledgeable. Very well-presented course."
Larissa Phillips
Rio Tinto
Supply Officer
"The course was very well-paced and catered for everyone."
Craig Butcher
Fortescue
High Risk Trainer & Assessor
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