Introduction to Emotional Intelligence

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others.


2 Days

Time (AWST)


The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.

Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop emotional intelligence skills to manage it within the workplace. 

Who will benefit

Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.


  • EQ-i 2.0 diagnostic tool
  • Logic vs emotion – who wins?
  • Role and impact of emotion at work
  • Managing self and others
  • Understanding the source and impact of your emotions
  • Strategies and tactics for managing emotions at work.

Learning Outcomes

You will learn to:

  • Understand the basis and drivers of emotion
  • Gain greater awareness of emotions and the impact of emotion on self and others
  • Better integrate logic and emotions in decision making and conflict resolution
  • Identify the true impact of emotion in the workplace
  • Have a better understanding of personal emotional intelligence including strengths and possible development
  • Develop a range of tools for dealing with emotion in others.

Program Requirements

Pre-work will be required prior to attendance on this course.

Optional/Additional Coaching Package:


3 x 1 hour

$900  Non Member
$800 Corporate / Professional Member

What past course attendees say:

"Group activities were fun, I would have been happy to do more!"
"Excellent presentation, engaging information and great tactics to implement in real life. "
Related Results

This course covers the essential skills of academic assessment writing. It will support your Higher Education by helping you to develop skills in planning, researching, organising, analysing and presenting written assessments in a cohesive and professional manner, using correct English grammar.

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie and Albany. 

We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie and Albany. 

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