Introduction to Emotional Intelligence

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others.


2 Days

Time (AWST)


The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.

Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop emotional intelligence skills to manage it within the workplace. 

Who will benefit

Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.


  • EQ-i 2.0 diagnostic tool
  • Logic vs emotion – who wins?
  • Role and impact of emotion at work
  • Managing self and others
  • Understanding the source and impact of your emotions
  • Strategies and tactics for managing emotions at work.

Learning Outcomes

You will learn to:

  • Understand the basis and drivers of emotion
  • Gain greater awareness of emotions and the impact of emotion on self and others
  • Better integrate logic and emotions in decision making and conflict resolution
  • Identify the true impact of emotion in the workplace
  • Have a better understanding of personal emotional intelligence including strengths and possible development
  • Develop a range of tools for dealing with emotion in others.

Program Requirements

Pre-work will be required prior to attendance on this course.

Optional/Additional Coaching Package:


3 x 1 hour

$900  Non Member
$800 Corporate / Professional Member

What past course attendees say:

"This course was able to be applied easily to work situations that I have personally experienced and also can be used in the future."
Natalie Marchello
Territory Sales Manager
"The course was interactive and relatable. Informative for use both personally and professionally."
Gloria Fung
Brownes Food Operations Pty Ltd.
Optimisation Coordinator
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