Introduction to Emotional Intelligence

How we manage our own emotions and empathise with other people can have a dramatic impact on our effectiveness at leading people and achieving results. This course increases your emotional awareness, giving you the tools to better manage yourself and others. The course runs in Bunbury on May 1-2.

Date
Duration

2 Days

Time
Location
Participants
Total

Overview

The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.

Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop strategies to manage it within the workplace. 

Who Will Benefit

Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.

Content

  • EQ-i 2.0 diagnostic tool
  • Logic vs emotion – who wins?
  • Role and impact of emotion at work
  • Managing self and others
  • Understanding the source and impact of your emotions
  • Strategies and tactics for managing emotions at work.

Learning Outcomes

Participants should be able to:

  • Understand the basis and drivers of emotion
  • Gain greater awareness of emotions and the impact of emotion on self and others
  • Identify the true impact of emotion in the workplace
  • Have a better understanding of personal emotional intelligence including strengths and possible development
  • Develop a range of tools for dealing with emotion in others.

Program Requirements

Pre-work will be required prior to attendance on this program.

Optional/Additional Coaching Package:

Fees:

(3 x 1 hour)

$900  Non Member
$800 Corporate / Professional Member

What past course attendees say:

"Very interactive and valuable course to have completed."
"Excellent presentation, engaging information and great tactics to implement in real life. "
Related Results
Effective Communication

Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned. 

Professional Business Writing

Knowing how to write clear, concise and effective communications is an essential workplace skill. This Perth based training course teaches you how to plan, organise and structure your writing to effectively reach your target audience. 

Effective Stakeholder Engagement

Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.

Professional Presentations

Having to speak to or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

Workplace Conversations
Transform your conversations

Expert Geoff Flemming shares key communication skills for leaders

Read the article
Courses - Frequently Asked Questions

Get answers to common queries.

FAQs