How we manage our own emotions and empathise with other people can have a dramatic impact on our effectiveness at leading people and achieving results. This course increases your emotional awareness, giving you the tools to better manage yourself and others. The course runs in Bunbury on May 1-2.
2 Days
The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.
Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop strategies to manage it within the workplace.
Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.
Participants should be able to:
Pre-work will be required prior to attendance on this program.
Fees:
(3 x 1 hour)
$900 | Non Member |
$800 | Corporate / Professional Member |
Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned.
Knowing how to write clear, concise and effective communications is an essential workplace skill. This Perth based training course teaches you how to plan, organise and structure your writing to effectively reach your target audience.
Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.
Having to speak to or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.