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Introduction to Emotional Intelligence
How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others.
2 Days
Overview
The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.
Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop emotional intelligence skills to manage it within the workplace.
Who will benefit
Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.
Content
- EQ-i 2.0 diagnostic tool
- Logic vs emotion – who wins?
- Role and impact of emotion at work
- Managing self and others
- Understanding the source and impact of your emotions
- Strategies and tactics for managing emotions at work.
Learning Outcomes
You will learn to:
- Understand the basis and drivers of emotion
- Gain greater awareness of emotions and the impact of emotion on self and others
- Better integrate logic and emotions in decision making and conflict resolution
- Identify the true impact of emotion in the workplace
- Have a better understanding of personal emotional intelligence including strengths and possible development
- Develop a range of tools for dealing with emotion in others.
Program Requirements
Pre-work will be required prior to attendance on this course.
Optional/Additional Coaching Package:
Fees:
3 x 1 hour
| $900 | Non Member |
| $800 | Corporate / Professional Member |
What past course attendees say:
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In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
Understanding feelings for better results
