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Negotiation Skills
Successful negotiation is built on preparation, awareness and communication. In this course, you’ll learn how to plan and manage negotiations that achieve positive results for everyone involved.
You’ll explore proven techniques for understanding interests, navigating each phase of the process and building solutions that strengthen relationships and deliver lasting outcomes.
What to expect
Negotiation is an essential skill in leadership, teamwork and everyday business.
This course focuses on the tools, techniques and strategies that lead to better outcomes through thoughtful planning and communication.
You will explore different negotiation styles, practise each phase of the negotiation process and learn how to reach agreements that create value and build lasting relationships.
Is this course for you
This course is designed for individuals whose role involves negotiation. It is particularly suited to managers, supervisors, team leaders, project managers, sales and account managers, and senior customer service professionals who want to negotiate with greater confidence and achieve mutually beneficial outcomes.
This course is suited to individuals who want to:
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negotiate confidently and professionally in a range of situations
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apply practical negotiation strategies to achieve win–win outcomes
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communicate effectively to influence agreements
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manage challenging negotiation conversations with confidence
What you will explore
During this training course, you will develop practical negotiation skills to plan, conduct and evaluate negotiations with confidence and effectiveness. The course focuses on understanding different negotiation styles, applying appropriate tactics and managing the negotiation process from preparation through to agreement, with opportunities to practise and refine techniques in realistic, hands-on scenarios.
By the end of this training course, you should be able to:
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Establish a comprehensive negotiation planning process
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Recognise and adapt to different negotiation styles and situations
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Apply negotiation tactics that suit your goals and context
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Manage the process effectively through all five negotiation phases
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Practise and refine negotiation techniques through hands-on exercises
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Evaluate and continuously improve your negotiation approach
Where this course can take you
This course equips participants with practical skills to plan, structure and write stronger tender responses.
You will learn how to position your organisation before a bid, understand what evaluators are assessing, structure responses clearly and communicate value rather than competing on price. Using proven frameworks and techniques, the program helps teams improve bidding performance and develop more persuasive proposals.
Strong reports and proposals do more than inform; they inspire action. In this course, you will learn how to plan, structure and write with purpose so your message is clear and persuasive.
You will explore practical techniques to present data, ideas and recommendations in ways that capture attention and drive results.
Influence is a key part of getting things done at work. In this course, you’ll learn how to communicate with purpose, gain support for your ideas and find solutions that work for everyone.
You will explore practical techniques to build trust, adapt your approach and achieve positive outcomes through authentic, respectful influence.
Speaking clearly under pressure is a skill that builds trust and credibility. This globally acclaimed workshop helps you organise your thoughts quickly and express ideas clearly, even under pressure.
You will learn practical techniques to communicate with confidence, structure your message and engage your audience with impact.