(08) 9383 8000
Negotiation Skills
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.
2 Days
Overview
This course focuses on the skills required for achieving positive results through negotiation. It will equip you with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.
Who will benefit
Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.
Content
- Negotiation styles
- The five negotiation phases
- Preparation
- Opening
- Exploring interests and options
- Closing
- Implementation and possible review
- Negotiation practice.
Learning Outcomes
Participants should be able to:
- Develop a comprehensive negotiation planning process
- Manage the negotiation process
- Analyse negotiation tactics
- Select and use the negotiation tactic appropriate to the situation
- Practise negotiation techniques to develop and refine their skills
- Evaluate and improve the negotiation process.
Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.
This course will help to develop your knowledge of traditional and modern media in Australia and by doing so, leverage your media appearances for maximum impact on personal and business brands.