Negotiation Skills

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.


2 Days

Time (AWST)


The negotiation skills course focuses on the skills you need for achieving positive results during a negotiation. You will develop the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.

Whether you're negotiating deals, resolving conflicts, or simply looking to improve your communication skills, this negotiating course will help you excel in achieving win-win outcomes.

Who will benefit

Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.


  • Introduction to negotiation styles
  • Recognising and adapting to different negotiation styles
  • Navigating the five negotiation phases
    1. Preparation 
    2. Opening 
    3. Exploring interests and options
    4. Closing 
    5. Implementation and possible review
  • Developing a negotiation strategy
  • Refining negotiation skills through hands-on practical sessions. 

Learning Outcomes

You will learn to:

  • Develop a comprehensive negotiation planning process
  • Manage the negotiation process through the five negotiation phases
  • Analyse negotiation tactics
  • Select and apply the most appropriate negotiation tactics for the situation
  • Practice negotiation techniques to develop and refine your skills
  • Gain confidence in handling complex negotiation situations
  • Evaluate and improve the negotiation process
  • Maintaining a positive relationship post-negotiation.
Related Results

Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.

The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate. 

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. The course runs in Perth, Bunbury, Geraldton, Karratha and Albany. 

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

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