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Negotiation Skills
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.
2 Days
Overview
This course focuses on the skills required for achieving positive results through negotiation. It will equip you with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.
Who Will Benefit
Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.
Content
- Negotiation styles
- The five negotiation phases
- Preparation
- Opening
- Exploring interests and options
- Closing
- Implementation and possible review
- Negotiation practice.
Learning Outcomes
Participants should be able to:
- Develop a comprehensive negotiation planning process
- Manage the negotiation process
- Analyse negotiation tactics
- Select and use the negotiation tactic appropriate to the situation
- Practise negotiation techniques to develop and refine their skills
- Evaluate and improve the negotiation process.
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
Clear, authentic self-expression and active listening are key ingredients of this course. You will acquire the confidence and skills to communicate highly effectively with people at all levels in your organisation.
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Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.