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Negotiation Skills
Successful negotiation is built on preparation, awareness and communication. In this course, you’ll learn how to plan and manage negotiations that achieve positive results for everyone involved.
You’ll explore proven techniques for understanding interests, navigating each phase of the process and building solutions that strengthen relationships and deliver lasting outcomes.
2 Days
What to expect
Negotiation is an essential skill in leadership, teamwork and everyday business.
This course focuses on the tools, techniques and strategies that lead to better outcomes through thoughtful planning and communication.
You will explore different negotiation styles, practise each phase of the negotiation process and learn how to reach agreements that create value and build lasting relationships.
Is this course for you
This course is designed for individuals whose role involves negotiation. It is particularly suited to managers, supervisors, team leaders, project managers, sales and account managers, and senior customer service professionals who want to negotiate with greater confidence and achieve mutually beneficial outcomes.
This course is suited to individuals who want to:
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negotiate confidently and professionally in a range of situations
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apply practical negotiation strategies to achieve win–win outcomes
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communicate effectively to influence agreements
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manage challenging negotiation conversations with confidence
What you will explore
During this training course, you will develop practical negotiation skills to plan, conduct and evaluate negotiations with confidence and effectiveness. The course focuses on understanding different negotiation styles, applying appropriate tactics and managing the negotiation process from preparation through to agreement, with opportunities to practise and refine techniques in realistic, hands-on scenarios.
By the end of this training course, you should be able to:
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Establish a comprehensive negotiation planning process
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Recognise and adapt to different negotiation styles and situations
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Apply negotiation tactics that suit your goals and context
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Manage the process effectively through all five negotiation phases
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Practise and refine negotiation techniques through hands-on exercises
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Evaluate and continuously improve your negotiation approach
Where this course can take you
Clear, confident communication can strengthen your impact and ensure your ideas are heard. This course supports women to express themselves with authenticity and authority, handle interruptions or bias with composure and communicate assertively in different contexts.
You will refine your presence and approach to achieve clarity, balance and influence in every conversation.
Strong interpersonal skills are essential to a positive and productive workplace. In this course, you’ll learn how to understand yourself and others, manage emotions and communicate in ways that build trust and connection.
Through practical tools and personal insight, you will strengthen your relationships, reduce conflict and create more cooperative, supportive interactions at work.
Conflict is a natural part of working with others, but it doesn’t have to be uncomfortable. In this course, you’ll learn how to manage conflict calmly and constructively, using communication and negotiation skills that turn tension into understanding.
You will explore practical ways to find common ground and build stronger, more respectful working relationships.
Clear, confident communication can transform how you connect with others at work. This course helps you recognise your communication style, express yourself assertively and respond with composure in challenging situations.
You will learn how to balance confidence with empathy, build mutual understanding and adapt your approach so your messages are heard and respected.