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The Frontline Leader
The Frontline Leader is AIM WA’s essential program for anyone leading others on the frontline. It gives you the confidence, clarity and practical skills needed to make a real difference from day one.
Through small-group activities, real scenarios and coaching support, you will learn how to lift performance, strengthen relationships and lead with purpose in the moments that matter.
5 Days
What to expect
The Frontline Leader program is one of AIM WA’s most recognised and impactful leadership experiences. Designed for supervisors, team leaders and frontline managers, it combines contemporary leadership practice with a highly engaging learning environment that builds confidence and practical capability. The program is intentionally structured to create a strong return on investment for both you and your organisation by building confidence, capability and practical leadership habits that make an immediate difference.
The program uses a blended approach, beginning with online reflection tools before moving into five days of immersive, face-to-face learning. You will work in small groups, complete case studies and simulations and stay actively involved throughout the week to maximise learning and apply concepts immediately. This hands-on structure helps you understand how to influence culture, lead diverse individuals and create stronger alignment within your team.
Your learning continues beyond the classroom. After the program, you will receive three one-hour coaching sessions to personalise your development and embed new habits. For those seeking formal recognition, you also have the option to enrol in a nationally recognised qualification at a reduced cost, using your program learning to work towards a Certificate IV or Diploma of Leadership and Management.
Note: Individual coaching dates are set between you and your coach at the program. Pre-work is required prior to attendance.
Is this course for you
This course is ideal for supervisors, team leaders, and others in frontline leadership roles who want to make a stronger, more confident contribution to their team and organisation.
What you will explore
By the end of this training course, you should be able to:
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Learn practical strategies to improve team performance and culture
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Identify how to influence others through values and behaviours
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Plan and lead workplace projects with clearer alignment
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Strengthen customer service and communication across teams
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Build stronger, more respectful workplace relationships
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Lead with greater confidence, self-awareness and purpose
Where this course can take you
Clear, thoughtful planning gives teams the direction and confidence they need to deliver meaningful results. This course helps you understand how operational plans translate organisational goals into practical action.
You will learn how to develop, implement and review plans that strengthen performance, improve processes and support your organisation through change.
Leading well today means more than managing tasks; it requires clarity, trust and the confidence to guide others through change and ambiguity. This course helps you understand your impact as a leader and build the practical skills to lead with intention.
You will explore how to communicate with influence, make sound decisions and strengthen the relationships that support effective leadership.
Leaders play a critical role in turning diversity into inclusion, performance and innovation.
This program gives you practical tools to understand how identity and difference show up at work, build psychological safety and inclusive practices, and harness varied perspectives for better decisions and results.
People do their best work when they know what is expected and feel supported to get there. This course gives you practical, everyday tools to guide performance with confidence and care.
You will learn how to set clear expectations, offer thoughtful feedback and address performance gaps in ways that build trust, strengthen accountability and help your team succeed.