The Frontline Leader

The Frontline Leader program is the essential development experience for managers, supervisors, team leaders and frontline managers. The program combines exposure to contemporary business and management practices with a stimulating learning environment and practical workplace application.
This course runs in Bunbury on November 6-10, in Kalgoorlie on November 13-17 and in Geraldton on November 20-24.


5 Days



One of AIM WA's most successful and well regarded programs, The Frontline Leader program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly interactive learning approach. You will be challenged to reflect on your role and style and to explore ways you can significantly improve the performance of your work team.

The Frontline Leader program begins with you gaining access to a range of online resources prior to the face-to-face component through our blended learning approach. These resources offer opportunities for reflection on your current role and prepare you for the learning journey ahead.

The five days of face-to-face content is delivered in a very unique way. You will be on the move all week, learning in small groups, completing activities, case studies and simulations. All of which are designed to engage all learning styles and maximise your learning potential.

This frontline leadership program will help you to identify ways you can positively influence workplace culture. You will learn how to improve team performance and alignment, discover how to enhance communication across all levels and build positive workplace relationships. On completion of this frontline manager course in Perth, you will be able to recognise relevant leadership principles in the workplace and understand the benefits that arise from working with a diverse workforce.

At the conclusion of your frontline management training, you also benefit from 3 x 1 hour coaching sessions.

Note: Individual coaching dates will be set between you and a coach at the training program. Pre-work will be required prior to attendance on this program.

Who will benefit

This program is suited to frontline leaders who are required to build a productive team and implement the processes, procedures and work practices required to achieve performance outcomes. Participants may come from any industry or sector.


The program facilitators are highly experienced practitioners and learning professionals who understand the real world of work for supervisors and team leaders. Participants will be challenged to reflect on their own role and style and to explore ways they can significantly improve the performance of their work team.

Learning outcomes

Participants should be able to:

  • Identify strategies for better performance management and improved productivity
  • Identify ways to positively influence workplace culture and develop a culture of continuous improvement
  • Improve team performance and alignment
  • Prioritise and plan workplace projects
  • Improve customer service
  • Enhance communication across all levels and build positive workplace relationships
  • Identify relevant leadership principles in the workplace
  • Gain the benefits from working with a diverse workforce.

We also offer a flexible option:

If you can't attend five consecutive days, we can offer you the flexibility to attend individual courses on dates that suit your schedule.

Call our Client Services Team on 08 9383 8000 or contact us to find out more.

A fee applies for assessment for the flexible option.


Your fee includes the cost of an enrolment in one of the following nationally recognised qualifications:

Follow the links to find out which qualification is the best fit for you and access the Enrolment Kit that must be submitted separately to take advantage of this opportunity.

* Qualifications are delivered through Recognition of Prior Learning (RPL)

What past course attendees say:

"Thoroughly enjoyed the program and being able to relate it back to how I manage situations at work."
"The performance management activity was super helpful. It was well structured to engage conversation and sharing of perspectives. "
Organisational development

Our friendly and knowledgeable team of Client Relationship Managers is here to help you diagnose the needs of your organisation, and design and deliver solutions that ensure your people perform at their best.

Related Results

Learning how to manage people effectively is crucial in optimising your performance as a professional. This people management skills training course will give you the tools to manage staff efficiently and effectively and nurture your growth to become a better leader and manager in your field.
The course runs in Geraldton on August 28-29 and Kalgoorlie on 9-10 November.

This course focuses on the positive aspects of building a workplace culture that values respect, dignity and the rights of all employees.

In order to increase your impact as a leader, you must understand and influence the people with whom you work and inevitably lead. This program helps you understand how you are perceived by your team, how to influence those perceptions and how you can leverage your strengths to influence team members in a more positive way.

You need to understand yourself as a leader before you can understand or lead others. This program draws on world-wide leadership research and focuses on the practical application of leadership skills and principles.

Courses - Frequently Asked Questions

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