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Service, Sales and Marketing

Develop your skills in building relationships, delivering great service, and communicating your unique value to your organisation's stakeholders.
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The Sales Professional

Sharpen your effectiveness in an ever-changing sales environment. In this sales course, you will explore and practice the skills to continuously move your prospects forward toward closing deals.

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"Catering was great, really enjoyed the course content and venue."

Building Client Relationships

Developing healthy relationships with clients and stakeholders is fundamental to running a successful sales strategy within an organisation. This course covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.

Designing Your Customer Service Strategy

Set your customer service standard with deliberate strategic planning. This course looks at preparing a customer service strategy, communicating the plan and monitoring the performance against the strategy.

Developing a Successful Business Plan

This highly practical and interactive course will provide you with a clear framework to prepare a successful business plan and to tailor it to the needs of your organisation or business unit.

Driving Your Marketing Strategy

Identify, evaluate and review your marketing opportunities to align your marketing strategy with the broader organisation strategy. During this course you’ll learn the essential elements of preparing and implementing your marketing strategy.

How to Deliver Great Service

First impressions really do count. Discover what great customer service looks like in order to make this a positive impression every time. This course covers both external and internal customers and will also offer practical steps on how to handle difficult customers.

Introduction to Selling

Sell customer focused solutions to meet customer needs. This course is ideal for people who are new to selling or who consider themselves as 'non-salespeople'. You'll discover the essential principles of selling and we'll remove any fear you may have of being seen as high pressure or manipulative. 

Leading Customer Service

Organisations that deliver exemplary customer service are well led. Their service culture is guided by leaders who set expectations, role model appropriate behaviours and monitor service delivery. Attend this course and learn how to deliver the service promise.

Managing a Sales Team

Success in a sales management role includes both meeting sales targets and building a strong team capable of creating long term relationships with clients. You will explore both dimensions during this intensive course.

The Sales Professional

Sharpen your effectiveness in an ever-changing sales environment. In this sales course, you will explore and practice the skills to continuously move your prospects forward toward closing deals.

Upcoming event
Event

Join us for this breakfast event to hear from Founder and Managing Director of Blackburne Group, Paul Blackburne as he shares his personal leadership story.

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Interested in taking a course but unsure where to start?

AIM WA has a library full of possibilities to advance your career, train your team and move you towards your career goals. Explore our courses to find the best fit for you.

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