Introduction to Selling

Sell customer focused solutions to meet customer needs. This course is ideal for people who are new to selling or who consider themselves as 'non-salespeople'. You'll discover the essential principles of selling and we'll remove any fear you may have of being seen as high pressure or manipulative. 

Date
Duration

1 Day

Time
Location
Participants
Total

Overview

Every business needs to ‘sell’ in order to succeed, and not everyone understands how selling is a way of enabling the customer to achieve what they want.

You will learn how selling is a customer focused, solutions driven process and increase your skill and comfort at selling your organisation’s products and services.

Who will benefit

Non-salespeople or those new to selling who are required to promote their organisation and sell their products and services. Also suited to people who need to understand how selling benefits the customer as much as their own organisation.

Content

  • Recognising that everybody sells something at sometime
  • Gaining respect as a salesperson
  • Developing a role of a professional salesperson
  • Selling solutions to overcome the customer’s problems
  • Applying sales techniques that build rather than destroy relationships
  • Using questioning techniques and listening skills to understand the customer’s needs
  • Presenting the features and benefits of the solution
  • Gaining the customer’s commitment to buy
  • Following through to ensure customer satisfaction.

Learning Outcomes

Participants should be able to:

  • Understand and accept the benefits of working in a sales oriented culture in organisations
  • Support selling as a positive behaviour for meeting customer needs
  • Use some non-manipulative sales techniques
  • Correctly use features and benefits to demonstrate their solutions
  • Promote products and services based on value rather than price.
Related Results

This highly practical and interactive course will provide you with a clear framework to prepare a successful business plan and to tailor it to the needs of your organisation or business unit.

Identify, evaluate and review your marketing opportunities to align your marketing strategy with the broader organisation strategy. During this course you’ll learn the essential elements of preparing and implementing your marketing strategy.

Success in a sales management role includes both meeting sales targets and building a strong team capable of creating long term relationships with clients. You will explore both dimensions during this intensive course.

Sharpen your effectiveness in an ever-changing sales environment. In this course, you will explore and practice the skills to continuously move your prospects forward.

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