Sharpen your effectiveness in an ever-changing sales environment. In this course, you will explore and practice the skills to continuously move your prospects forward.
3 Days
While product, process and service offerings are continuously changing, all successful salespeople still focus on two things; the pipeline of prospects and maintaining relationships.
This three day course exposes you to the essential prerequisites to succeed in a sales role. Become a highly skilled sales and business development professional for your organisation.
“Salespeople exist to discover where the desire is and then deliver on that desire.” Seth Godin
Salespeople consolidating the skills of relationship and solutions based sales outcomes.
Participants should be able to:
Sell customer focused solutions to meet customer needs. This course is ideal for people who are new to selling or who consider themselves as 'non-salespeople'. You'll discover the essential principles of selling and we'll remove any fear you may have of being seen as high pressure or manipulative.
Set your customer service standard with deliberate strategic planning. This course looks at preparing a customer service strategy, communicating the plan and monitoring the performance against the strategy.
Developing healthy relationships with clients and stakeholders is fundamental to running a successful sales strategy within an organisation. This course covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.
Organisations that deliver exemplary customer service are well led. Their service culture is guided by leaders who set expectations, role model appropriate behaviours and monitor service delivery. Attend this course and learn how to deliver the service promise.