Frontline Management and Supervision

These courses help you manage people, plus translate the organisation’s strategy into day-to-day tasks to achieve key goals and outcomes.
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The Frontline Leader

The Frontline Leader program is the essential development experience for managers, supervisors, team leaders and frontline managers. The program combines exposure to contemporary business and management practices with a stimulating learning environment and practical workplace application.
This course runs in Perth and Bunbury.

What attendees are saying...

"The learning pace and style were excellent – the facilitators were great tutors. A very enjoyable program."

Christopher Davey
RSM Ore Car Supervisor

Continuous Improvement

Next available date
1 day - 30 September, 2024

To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.

Coping with Pressure

Next available date
1 day - 18 September, 2024

This course will help you understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

Creating a High Performance Team

Next available date
1 day - 28 October, 2024

Using case studies and simulation exercises, this course will help you to implement strategies to ensure your team works effectively together to achieve a set of goals and objectives.

Developing Resilience

Next available date
2 days - 14 August, 2024

In life, things go wrong from time to time but it’s how we face those challenges that can make all the difference. On this course you will learn practical, behaviourally based techniques to help you rebound quickly and positively after facing difficulties.

Effective Workplace Relationships

Next available date
1 day - 25 February, 2025

Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this course which will help participants increase their influence within their work team.

Emerging Leaders Program (ELP)

Through diverse and exciting learning approaches, this program is designed to empower and train new leaders. Guided by experienced facilitators and coaches, this program has been tailored to accelerate the development of our next generation of leaders.

Experienced Supervisor

Next available date
3 days - 04 November, 2024

Tailored for current supervisors, this course builds on your existing experience with people management. You will learn how to enhance your leadership skills and maximise your own potential and that of your staff. 

Leading a Diverse Workforce

Next available date
1 day - 25 November, 2024

This course centres around the fact that we now work in the most diverse workplaces in our history. By attending, you will increase your own toolkit of leadership skills for thriving on diversity.

Manage People Performance

Next available date
1 day - 04 November, 2024

The key component in effective performance management is communication. Using contemporary case studies, this course helps you to develop the required skills and challenges you to make managing performance beneficial to both employer and employee.

New Supervisor

Next available date
2 days - 20 August, 2024

Learning how to be a good supervisor is critical to reach optimum effectiveness faster and avoid feeling like you’ve been 'thrown in at the deep end'. This supervisor course will help ensure you perform at the highest level on site or in the office. This course runs in Perth, Bunbury, Geraldton, Albany, Kalgoorlie and Karratha.

Operational Plans

Next available date
1 day - 04 September, 2024

If an organisation is to reach its desired goals, sound planning is essential and implementation of that plan is key to success. During this course, you will learn how to develop and implement an operational plan, manage operational resources and monitor and review operational performance.

Personal Work Priorities and Professional Development

Next available date
1 day - 02 August, 2024

This practical course equips participants with the skills and knowledge to face choosing and setting priorities head-on. Learn how to set realistic goals and targets, organise work activities and achieve a healthy work life balance whilst meeting agreed goals and expectations.

Workplace Leadership

Next available date
1 day - 14 October, 2024

Responsible leadership is a prerequisite for high performing teams. This program focuses on creating an understanding of the role of the leader in a modern organisation. Flexibility and the capacity to apply a range of leadership styles is critical. 

Upcoming event

Join us for this breakfast event to hear from Leader of the WA Liberal Party, Libby Mettam MLA as she shares her personal leadership story.


See event details 
Explore Frontline Management and Supervision Qualifications

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.


This qualification addresses the strategic level leadership and management competencies required by those who have responsibilities for contributing to and implementing those activities which are directly linked to the strategic intent of an organisation.

Participants who enrol in this qualification typically use a broad range of cognitive, communication and interpersonal skills to analyse and respond to complex problems. Of equal importance is the ability to think creatively to bring innovative ideas to meet the changing needs of the customer.

Interested in taking a course but unsure where to start?

AIM WA has a library full of possibilities to advance your career, train your team and move you towards your career goals. Explore our courses to find the best fit for you.

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