Continuous Improvement

To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.


1 Day

Time (AWST)


While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time).

This course is designed to equip you with the knowledge, tools and skills required to excel in quality management and continuous improvement practices.

Using immersive case studies and other activities, you will explore ways to improve all aspects of your business, including workplace relationships, processes, products and services.

Who will benefit

All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers.


  • Quality and continuous improvement defined
  • Process thinking and continuous improvement
  • Continuous improvement models and approaches
  • Case studies and activities designed to challenge.

Learning Outcomes

You will learn to:

  • Implement a continuous improvement process
  • Employ various performance metrics and key performance indicators (KPIs) to monitor ongoing improvement efforts
  • Systematically assess and prioritise ongoing opportunities for additional enhancements
  • Develop effective mentorship and coaching skills to guide individuals and teams through change initiatives.
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