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Continuous Improvement
To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.
1 Day
Overview
While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time).
Using immersive case studies and other activities, you will explore ways to improve all aspects of your business, including workplace relationships, processes, products and services.
Who will benefit
All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers.
Content
- Quality and continuous improvement defined
- Process thinking and continuous improvement
- Continuous improvement models and approaches
- Case studies and activities designed to challenge.
Learning Outcomes
Participants should be able to:
- Implement continuous improvement
- Monitor, adjust and report performance
- Consolidate opportunities for further improvement
- Mentor and coach individuals to support change.
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