What to expect

Microsoft Copilot Chat is a conversational AI assistant designed to support how you think, learn, communicate and get work done. By using natural language prompts, you can quickly explore ideas, summarise information, draft content, analyse options, organise complex information and identify practical next steps.

This course will help you develop the skills and habits needed to use Copilot Chat effectively in your everyday work. Rather than treating AI as an automatic answer engine, you will learn how to work with Copilot as a thinking partner - providing meaningful context, crafting effective prompts, refining interactions and critically evaluating responses.

Throughout the course, you will practise real-world techniques for improving the quality of Copilot outputs, validating information, and determining when AI assistance adds value. You will also explore the principles of responsible AI use, including privacy, confidentiality, security and professional accountability, so you can use Copilot Chat with confidence, care and good judgement.

By the end of the course, you will be better equipped to integrate Copilot Chat into your daily workflow, enhancing productivity, supporting better decision-making and enabling more effective knowledge work.

Is this course for you

This course is designed for professionals, managers and team members who want to use Microsoft Copilot Chat more effectively in their everyday work. It is suitable for people across all roles and industries, regardless of their level of technical expertise.

Whether you are responsible for analysing information, drafting content, solving problems, planning projects, making decisions or communicating with others, this course will help you build practical skills for working with Copilot Chat as a thinking partner.

It is particularly valuable for anyone who wants to improve productivity, enhance the quality of their work and develop confidence in using AI responsibly within a professional environment."

This course is suited to individuals who want to:

use Microsoft Copilot effectively to improve efficiency and productivity
enhance creativity and problem-solving with AI support
strengthen decision-making using AI-enabled insights
ensure ethical, responsible, and effective use of AI in their organisation

What you will explore

During this training course, you will develop a practical understanding of artificial intelligence and how Microsoft Copilot Chat can be used safely and effectively in everyday business contexts. The course focuses on demystifying AI concepts, exploring real-world workplace applications, and building the critical thinking and ethical awareness needed to support responsible AI adoption across your organisation.

By the end of this training course, you should be able to:

Explain how Microsoft Copilot Chat can support everyday thinking, communication and knowledge work.
Write effective prompts that produce more relevant, useful and context-aware responses.
Use Copilot Chat to generate ideas, analyse information, solve problems, and draft or summarise content.
Refine outputs through conversation by providing context, feedback and follow-up prompts.
Evaluate Copilot Chat responses for accuracy, relevance and appropriate use.
Recognise the limitations of AI and identify when human judgement and verification are required.
Apply privacy, confidentiality and responsible AI practices when using Copilot Chat in the workplace.

Where this course can take you

During this training course, you will explore:

How Microsoft Copilot Chat works and where it can be applied to support everyday workplace thinking, communication and knowledge work.
Common AI limitations, risks and hallucinations, and how to verify and validate Copilot Chat outputs.
Techniques for writing stronger prompts and using conversational interactions to improve response quality.
Using Copilot Chat to generate ideas, analyse information, summarise content, draft communications and support decision-making.
Practical ways to use Copilot Chat for planning, problem-solving, research, prioritisation and organising complex tasks.
Strategies for providing context, refining prompts and iterating with Copilot Chat to achieve more useful outcomes.
Responsible AI use, including privacy, confidentiality, information handling and accountability for decisions and actions.
Practical approaches for integrating Copilot Chat into everyday workflows while maintaining professional judgement and managing risk.

What to bring

This is a hands-on course, so there are a few things you will need to bring along.

A laptop or tablet with a keyboard
Active access to Microsoft Copilot Chat, which is available free with a Microsoft account

Bringing your own device lets you apply the learning to real work, so you leave with practical outputs you can use straight away.

You do not need a paid Microsoft 365 subscription for this course. Copilot Chat is the web-based tool, and a standard Microsoft account gives you the access you need. If you are unsure what your account includes, please check with your IT team before attending.

Please note. Some organisations apply security or access restrictions to AI tools, which may limit certain features covered in this course. If your organisation has these policies in place, some activities may not be fully accessible to you. AIMWA is not responsible for access limitations that arise from organisational IT policies.

Fundamentals of AI in the Workplace (With Copilot Chat)

What to expect

What you will explore

Where this course can take you